Dutch Speaking Customer Experience Associate for bol.com

Patrique Mercier Recruitment, the premier recruitment agency specializing in multilingual job placements, is currently seeking a talented and enthusiastic Dutch Speaking Customer Experience Associate for bol.com. Join our dynamic team and become part of one of the largest and most successful online retailers in the Netherlands.

As a Dutch Speaking Customer Experience Associate for bol.com, you will be responsible for providing exceptional service and support to customers. You will handle inbound customer inquiries via phone, email, and chat, assisting customers with their orders, answering product questions, and addressing any concerns or issues they may have. Your goal will be to deliver a seamless and personalized customer experience that exceeds expectations.

Patrique Mercier Recruitment has a strong reputation for connecting highly qualified candidates with top companies in various industries. Our extensive network and comprehensive recruitment process ensure that we find the perfect match between candidates and employers.

If you are fluent in Dutch, have excellent communication skills, and are passionate about delivering top-notch customer service, this role is for you. Join us and contribute to the success of bol.com while experiencing professional growth and development.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and personalized assistance
• Assist customers with their orders, product information, and troubleshooting
• Resolve customer complaints and issues effectively and efficiently
• Collaborate with team members to improve the customer experience and share best practices
• Maintain accurate and detailed customer records in the company's CRM system
• Stay up-to-date with product knowledge and company policies

• Fluent in Dutch, both written and verbal
• Previous experience in a customer service or contact center role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and the ability to think quickly on your feet
• Empathetic and customer-oriented mindset
• Organized and detail-oriented with good time management skills
• Ability to work effectively in a fast-paced and dynamic environment
• Proficiency in using CRM systems and other customer service tools
• Flexibility to work on a rotating shift schedule, including weekends and holidays
• Valid EU passport or ID

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )