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Polish Speaking Electronics Support Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented professionals with outstanding job opportunities across Greece. We are currently seeking a Polish Speaking Electronics Support Specialist to provide remote assistance while working from Greece. This role is ideal for individuals with a strong technical background in electronics who are eager to deliver exceptional support to Polish-speaking clients.


Responsibilities

  • Provide high-quality electronics support to Polish-speaking customers via phone, email, and chat.
  • Diagnose and resolve technical issues related to electronic products efficiently.
  • Assist customers in understanding product features and functionalities to enhance their user experience.
  • Document all customer interactions and technical solutions accurately within the CRM system.
  • Coordinate with engineering and product teams to escalate unresolved issues and share valuable customer feedback.
  • Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.
  • Stay updated on product developments and industry advancements to provide informed support.
  • Fluency in Polish and English, both written and spoken.
  • Previous experience in electronics support or a related technical field is highly desirable.
  • Strong technical knowledge of electronic systems and troubleshooting techniques.
  • Excellent problem-solving skills and attention to detail.
  • Outstanding communication skills with a strong focus on customer satisfaction.
  • Familiarity with CRM software and support tools is an advantage.
  • Able to work independently while effectively managing multiple tasks in a remote environment.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
What You Should Know About Polish Speaking Electronics Support Specialist - Athens (Remote in Greece), Patrique Mercier Recruitment FR

Join Patrique Mercier Recruitment FR as a Polish Speaking Electronics Support Specialist and embark on an exciting remote journey from Greece! If you have a passion for electronics and love helping others, this is the perfect opportunity. In this role, you'll connect with our Polish-speaking customers, providing them with top-notch support via phone, email, and chat. Your technical expertise will come into play as you diagnose and resolve various electronic product issues, ensuring customers enjoy their devices to the fullest. You'll assist clients in understanding features and functionalities, making their user experience seamless. Plus, every interaction you have will be documented carefully in our CRM system, contributing to our knowledge base. Collaborating with engineering and product teams, you'll escalate any unresolved issues and share invaluable customer feedback. We’re looking for someone fluent in Polish and English, with a solid background in electronics support or a related field, along with excellent communication skills. If you thrive in a remote environment and enjoy problem-solving, we’d love to hear from you. Not only will you enjoy a competitive salary and flexibility, but you'll also receive private health insurance, a performance bonus, and even fully paid relocation assistance, making this opportunity even more enticing.

Frequently Asked Questions (FAQs) for Polish Speaking Electronics Support Specialist - Athens (Remote in Greece) Role at Patrique Mercier Recruitment FR
What are the main responsibilities of the Polish Speaking Electronics Support Specialist at Patrique Mercier Recruitment FR?

As a Polish Speaking Electronics Support Specialist at Patrique Mercier Recruitment FR, you'll be responsible for providing high-quality support to Polish-speaking customers. This includes diagnosing technical issues, assisting clients in understanding product functionalities, and ensuring all customer interactions are documented in the CRM system. You'll also collaborate with engineering teams to resolve any escalated issues and conduct follow-ups to guarantee customer satisfaction.

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What qualifications do I need to apply for the Polish Speaking Electronics Support Specialist position at Patrique Mercier Recruitment FR?

To be considered for the Polish Speaking Electronics Support Specialist role at Patrique Mercier Recruitment FR, you should be fluent in both Polish and English. Previous experience in electronics support or a related technical field is highly desirable, as well as having strong technical knowledge of electronic systems. Excellent problem-solving skills and outstanding communication abilities focused on customer satisfaction are essential.

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What kind of training and development opportunities does Patrique Mercier Recruitment FR offer for the Polish Speaking Electronics Support Specialist?

Patrique Mercier Recruitment FR is committed to your professional growth. As a Polish Speaking Electronics Support Specialist, you will benefit from fully paid training programs to enhance your skills in electronics support. In addition, you’ll receive ongoing development opportunities to keep you updated on the latest industry advancements.

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Is remote work possible for the Polish Speaking Electronics Support Specialist job at Patrique Mercier Recruitment FR?

Yes, the Polish Speaking Electronics Support Specialist position at Patrique Mercier Recruitment FR is fully remote, allowing you to work from the comfort of your home in Greece. This flexibility enables you to manage your tasks effectively while providing exceptional support to our customers.

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What benefits are included for the Polish Speaking Electronics Support Specialist at Patrique Mercier Recruitment FR?

In addition to a competitive salary, the Polish Speaking Electronics Support Specialist role at Patrique Mercier Recruitment FR comes with several benefits, including private health insurance, a performance bonus, two extra salaries per year, and fully paid relocation packages. You’ll also enjoy free Greek lessons and various discounts and perks, making this a great overall compensation package.

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Common Interview Questions for Polish Speaking Electronics Support Specialist - Athens (Remote in Greece)
How do you handle difficult customer interactions as a Polish Speaking Electronics Support Specialist?

Handling difficult customer interactions requires patience and strong communication skills. Start by actively listening to the customer's concerns, showing empathy, and validating their feelings. Use problem-solving skills to identify solutions and keep the client informed throughout the process. Always aim for a positive outcome and ensure the customer feels supported.

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Can you explain your experience with troubleshooting electronics?

In your response, describe specific examples of your past troubleshooting experiences. Mention the types of electronic products you've worked with, the issues you resolved, and any methodologies you employed to diagnose problems effectively. Demonstrating your technical competencies and problem-solving skills will show the interviewer you're well-suited for the role.

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What tools or software are you familiar with that would assist you as a Polish Speaking Electronics Support Specialist?

Discuss familiarity with commonly used CRM software and support tools that help track customer interactions and resolutions. Mention any specific tools you've used in previous roles, and express your willingness to learn new systems quickly, showcasing your adaptability.

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How do you prioritize multiple customer inquiries when working remotely?

Prioritizing inquiries effectively is key. Explain how you assess the urgency of each issue, perhaps referring to customer impact or complexity. You might mention using a ticketing system or to-do list to keep track and ensure timely responses, emphasizing your organizational skills.

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Why are you interested in working for Patrique Mercier Recruitment FR as a Polish Speaking Electronics Support Specialist?

Tailor your answer to the company. Highlight your admiration for Patrique Mercier Recruitment FR's commitment to connecting professionals with opportunities, and talk about your passion for electronics and customer support. Share how the role aligns with your career goals and values.

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Describe a time when you went above and beyond for a customer.

Provide a specific example where your actions led to a particularly positive customer experience. Describe the situation, what you did beyond standard expectations, and the outcome. This illustrates your commitment to customer satisfaction and initiative.

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How do you ensure that you stay updated on product knowledge and industry trends?

Discuss methods you use to keep informed, such as following industry blogs, participating in training, or joining relevant online communities. Emphasize the importance of continuous learning in providing excellent support and remaining knowledgeable about evolving products.

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What strategies do you employ to ensure effective communication in a remote work environment?

Effective communication in remote work entails clear and concise messaging. Mention using tools like video calls for face-to-face interaction, regular updates via emails, and ensuring responses are timely. Highlight your ability to create rapport with customers even from a distance.

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How do you manage stress while handling a high volume of support calls?

Stress management is essential, especially during busy times. Discuss techniques such as taking short breaks when possible, practicing deep-breathing exercises, and maintaining a positive mindset. Highlight the importance of maintaining customer focus even under pressure.

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What makes you a good fit for the Polish Speaking Electronics Support Specialist role?

Your answer should summarize relevant skills, experience, and personality traits. Highlight your technical expertise, language proficiency, and commitment to outstanding customer service. By illustrating how your background aligns with the role, you will show the interviewer you are the right choice.

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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 2, 2024

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