Polish Speaking Fraud Prevention Specialist - Athens (Remote in Greece)

As a Polish Speaking Fraud Prevention Specialist with Patrique Mercier Recruitment FR, you'll be tasked with monitoring and analyzing transactions for suspicious activities to prevent fraud in real-time. You will provide excellent customer service to Polish-speaking clients, investigate unusual account activity, collaborate with internal teams on fraud prevention strategies, and maintain detailed records of your findings. Staying updated on the latest trends in fraud and educating customers about safe practices are also crucial parts of your role.

To qualify for the Polish Speaking Fraud Prevention Specialist position at Patrique Mercier Recruitment FR, you need to be fluent in both Polish and English. We prefer candidates who have experience in fraud prevention, risk management, or a related field. Strong analytical skills and attention to detail are essential, along with excellent communication and interpersonal abilities. Proficiency in relevant software and Microsoft Office applications are also important to succeed in this role.

As a Polish Speaking Fraud Prevention Specialist at Patrique Mercier Recruitment FR, you will enjoy a range of exciting benefits. This includes private health insurance, training and development opportunities, performance bonuses, and two extra salaries per year. Additionally, the company offers fully paid training, relocation packages that cover flight, transfer, and hotel arrangements, and free Greek lessons to make your time in Greece even more enjoyable.

Essential skills for a successful Polish Speaking Fraud Prevention Specialist at Patrique Mercier Recruitment FR include strong analytical skills, attention to detail, and excellent communication capabilities. Being proactive when solving problems and having the ability to work both independently and collaboratively is crucial. Candidates should also have proficiency in relevant software and Microsoft Office applications to effectively carry out their responsibilities.

The Polish Speaking Fraud Prevention Specialist plays a vital role in ensuring financial security at Patrique Mercier Recruitment FR by monitoring transactions for fraudulent activities, providing client support, and investigating suspicious account behaviors. Your work directly contributes to minimizing risks and educating customers about safe banking practices, ultimately protecting the interests of both the clients and the company.

When answering this question, showcase specific experiences you've had in fraud prevention roles. Discuss any software tools you used, types of fraud you investigated, and the impact of your actions. Highlight how your analytical skills were applied, and emphasize your ability to collaborate with teams for effective outcomes.

To effectively answer this, outline your approach to prioritization based on risk assessment. Discuss how you would categorize transactions, ensuring you address high-risk ones promptly. Mention tools you would use or processes you would follow to maintain efficiency while ensuring accuracy.

Share your strategies for dealing with difficult customers, such as active listening, empathy, and clear communication. Provide an example of a challenging situation you managed well in the past, and how you framed the issue positively for the customer while resolving their concerns.

When responding, describe a specific strategy you developed or contributed to in detail. Focus on the challenges faced, the solution implemented, and the results achieved. This demonstrates your proactive mindset and ability to think critically.

Identify any relevant tools and software you have experienced with, such as CRM systems, specialized fraud detection software, or data analysis tools. Be specific about your expertise and how these tools can enhance your effectiveness in the role.

Stay updated on current trends in the industry such as AI for fraud detection, social engineering tactics, or emerging risks. Discuss one or two trends, how they impact fraud prevention, and your thoughts on adapting to these trends in your role.

Give a detailed account of your experience in identifying a fraudulent transaction. Include the steps you took to investigate, the outcome, and how it contributed to better practices or policies at your organization.

Discuss the resources you use to stay informed, such as industry journals, webinars, networking events, and professional groups. This shows your commitment to continual learning and adapting to new challenges in the field.

Express your belief in the significance of customer education, emphasizing that informed customers can recognize potential fraud and take preventive measures. Illustrate your point with an example of how you have educated customers in the past.

Be prepared to articulate your motivations for choosing this position. Discuss your passion for fraud prevention, your enthusiasm for working in a remote setting, and how your skills align with Patrique Mercier Recruitment FR’s mission. Show that you're invested in being part of a team dedicated to protecting clients.