Customer Support Specialist - Dutch speaker

As a Customer Support Specialist at MotorK, your core responsibilities will include responding to customer queries through various channels, assisting customers with our StockSparK and Carflow software, and resolving technical issues in a timely manner. You'll also be responsible for analyzing product malfunctions, gathering customer feedback, and sharing insights with other departments to support continuous product improvements.

To land the Customer Support Specialist role at MotorK, candidates should have native-level Dutch proficiency and fluency in English. Experience providing support for digital products is essential, and familiarity with software such as Zendesk, knowledge of SQL, JSON, HTML/Web standards, and strong communication skills are highly valued. Additionally, previous experience interacting with customers in a technical setting will give you a strong edge!

Yes, MotorK is looking for candidates with prior experience in a customer support role, especially in a digital product environment. Familiarity with using remote support tools and a knack for problem-solving will significantly enhance your application for the Customer Support Specialist position.

The Customer Support Specialist role at MotorK offers a supportive hybrid work environment, blending onsite presence in our Antwerp office with the flexibility of remote work. You'll enjoy full-time hours Monday through Friday and have access to an array of employee benefits and development opportunities, including structured onboarding and individual training paths.

MotorK is committed to the growth of its employees, and as a Customer Support Specialist, you'll have the chance to develop your skills and advance within the company. We support national and international mobility options, and regularly provide training and development opportunities to help you progress in your career.

When answering this question, be specific about your experience using Zendesk or similar platforms. Discuss times when you successfully managed customer interactions, troubleshot issues, and how you utilized the software's features to enhance the customer experience.

Demonstrate your organizational skills by describing a methodology you use to manage priorities. You could mention techniques like categorizing requests by urgency or severity, and how maintaining clear communication with customers helps set expectations during busy periods.

For this question, share a specific example that illustrates your problem-solving skills. Outline the issue, how you approached it, and the successful outcome. Highlight your ability to stay calm under pressure and your customer service orientation.

Discuss strategies you’ve used in previous roles, such as follow-up surveys or direct interviews. Emphasize the importance of listening actively to customer concerns and how you use feedback to facilitate improvements or enhancements in products.

It's important to acknowledge when you don’t have the answer. Explain that you would reassure the customer that you would find the information they need, and describe the steps you would take to resolve the issue, like consulting with a team member or using internal resources.

In your response, cover how Service Level Agreements (SLAs) set clear expectations for response and resolution times. Explain how adhering to SLAs builds trust with customers and enhances their experience, while also helping the support team manage workload effectively.

Talk about any courses, certifications, or resources you use to stay current. Mention your eagerness to learn about emerging technologies or software updates that can improve customer support services and benefit your role.

This is a chance for you to express your desire to be part of MotorK’s innovative team. Mention specific aspects of the company that resonate with you, such as its commitment to customer experience or forward-thinking solutions in the automotive sector.

Highlight your ability to adapt communication styles to suit diverse audiences. Discuss your awareness of cultural differences and the importance of clear, respectful communication, especially in a multilingual environment like MotorK.

Explain that you would take the initiative to document the issue and its impacts, and then communicate it to the relevant teams within MotorK. Highlight the importance of collaboration and improvement, showing your proactive approach to enhancing customer satisfaction.