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Certified Medical Assistant

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

JOB TYPE

Classification: Nonexempt

Supervises Positions: No

JOB SUMMARY

This role requires a commitment to UVA Health's ASPIRE values: Accountability, Stewardship, Professionalism, Integrity, Respect, and Equity, ensuring high standards of patient care and collaborative work environment.

The Medical Assistant will provide clinical support, assist with administrative tasks, and provide general support under direct supervision of a licensed medical practitioner or designee in accordance with UVA Health policies and procedures and competency to promote patient health and wellness.

This position requires providing service to all age populations in a manner that demonstrates an understanding of the functional/developmental age of the individual served.

Patient Care: Responsible for practicing safely within the defined standards of practice.

  • Records and relays patient information, symptoms, and concerns to the patient’s medical provider or registered nurse for further triage assessment and to determine a plan of care

  • Completes standardized rooming and performs clinical intake, health data collection, and documentation.

  • Performs tasks according to scope of practice, documented competencies, and as directed by a medical practitioner or nurse.

  • Implements age-appropriate interventions based on individual patient needs as directed by the patient’s medical provider.

  • Reinforces patient/family teaching plan based on identified health education needs and the condition and age of the patient through approved educational materials or written instructions

Communication: Communicates effectively and professionally with all members of the interdisciplinary team, patients, medical providers and all levels of healthcare.

  • Conveys information accurately to physicians, nurses, and other team members, as well as listen and respond to the needs and concerns of patients and colleagues

  • Utilizes appropriate communication tools such as Situation, Background, Assessment, Recommendation, and Question (SBARQ) when communicating within the interdisciplinary team.

  • Documents appropriate information in a timely manner.

Teamwork: Willing to share responsibilities, support their teammates, and work together to achieve common goals.

  • Organizes and prioritizes daily work assignments to support patient needs, the interdisciplinary team, and operational efficiency.

  • Demonstrates teamwork in the delivery of patient care. Recognizes the importance of time sensitive issues.

Technical Competence: Uses knowledge and skills acquired through training and validation through competency testing.

  • Provides clinical support to include but are not limited to preparing laboratory specimens, performing point of care testing, ECG/EKG, spirometry, venipuncture/phlebotomy, specimen collection, cleaning and sterilization of instruments/equipment and rooms, disposing of contaminated supplies, assisting with procedures/examinations, and administering oral, intradermal, intramuscular, and subcutaneous medications.

  • Documents and capture charges for clinical support services rendered within the patient visit.

  • Performs administrative support responsibilities as directed by a Clinic Leader. Administrative support includes but are not limited to drafting letters and/or assisting with completion of forms, facilitating scheduling, pending medication refills, assisting with coverage of in basket messaging, and clinic/chart prep

The incumbent may be asked to perform additional duties as assigned.

QUALIFICATIONS

Education: High School Diploma or GED Required.

Experience: Minimum of 1 year experience in a medical office setting preferred.

Licensure: Current Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), RMA (Registered Medical Assistant) credentials or must be obtained within 6 months of date of hire through a recognized national professional association such as:

  • AAMA (American Association of Medical Assistants)

  • AMT (American Medical Technologists)

  • ARMA (American Registry of Medical Assistants)

  • NAHP (The National Association of Healthcare Professions)

  • NHA (National Healthcare Association)

Additional Skills/Requirements Required : BLS required. Ability to successfully complete general and department role based specific skills validation and competency testing.

Additional Skills/Requirements Preferred : N/A

PHYSICAL DEMANDS

Physical Demand Code: 17A, Medical Technician, Other Techs

Work Function/Activity : Medium to Heavy Physical Demand

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Certified Medical Assistant, UVA Health

Are you a passionate Certified Medical Assistant looking to make a genuine impact in healthcare? If so, UVA Health Northern VA & Culpeper in Yonkers is the perfect place for you! We’re on a mission to enhance the patient experience by caring for the whole person, and we want you to be a part of our dynamic team. As a Certified Medical Assistant at UVA Health, you will play a vital role under the direct supervision of medical practitioners, providing both clinical and administrative support. Your daily tasks will range from assisting with patient intake and documentation to performing various clinical procedures like lab specimen preparation and administering medications. But it doesn’t stop there! Communication is at the heart of what we do, and you will be crucial in conveying patient information to our medical team, ensuring every voice is heard in the collaborative patient care environment we strive for. While maintaining UVA Health's ASPIRE values of Accountability, Stewardship, Professionalism, Integrity, Respect, and Equity, you’ll have the opportunity to engage with patients of all ages and contribute to their health and wellness. We believe in teamwork and want someone who is ready to jump in and support their colleagues to achieve our shared goals. If you have a High School Diploma or GED, at least a year of experience in a medical office, and are certified as a Medical Assistant, we would love to have you join us. With competitive pay and a chance to learn and grow in a supportive setting, your journey starts here at UVA Health Northern VA & Culpeper.

Frequently Asked Questions (FAQs) for Certified Medical Assistant Role at UVA Health
What are the primary responsibilities of a Certified Medical Assistant at UVA Health Northern VA & Culpeper?

As a Certified Medical Assistant at UVA Health Northern VA & Culpeper, your primary responsibilities will include patient care support such as performing clinical intake, documenting patient information, and assisting in medical procedures. You will also handle various administrative tasks, including scheduling appointments, managing medical records, and preparing laboratory specimens, ensuring smooth operations to promote a positive patient experience.

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What qualifications are needed to apply for the Certified Medical Assistant position at UVA Health Northern VA & Culpeper?

To apply for the Certified Medical Assistant position at UVA Health Northern VA & Culpeper, candidates need to possess a High School Diploma or GED, along with at least one year of experience in a medical office setting. Additionally, certification as a Medical Assistant from a recognized professional association like AAMA or AMT is required, or must be obtained within six months of hire.

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How does communication work among the medical team at UVA Health Northern VA & Culpeper for a Certified Medical Assistant?

Effective communication is key at UVA Health Northern VA & Culpeper for a Certified Medical Assistant. You will be expected to convey information accurately to patients, nurses, and physicians and to utilize structured communication tools such as SBARQ to ensure all team members are aligned on patient care plans. This promotes a cohesive approach to healthcare delivery while ensuring concerns are addressed promptly.

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What is the work environment like for a Certified Medical Assistant at UVA Health Northern VA & Culpeper?

The work environment for a Certified Medical Assistant at UVA Health Northern VA & Culpeper is collaborative and supportive. You will be part of an interdisciplinary team dedicated to improving patient outcomes. The facility values the contributions of every team member and encourages a positive atmosphere where sharing responsibilities and working together is essential to achieving common healthcare goals.

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What opportunities for growth can a Certified Medical Assistant expect at UVA Health Northern VA & Culpeper?

UVA Health Northern VA & Culpeper offers numerous opportunities for growth for Certified Medical Assistants. You will receive training and continuous learning in various medical procedures and technologies, enabling you to expand your skills. Additionally, there are pathways for advancement within the organization as you gain experience, allowing you to take on more responsibilities and potentially move into supervisory roles.

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Common Interview Questions for Certified Medical Assistant
How do you prioritize tasks as a Certified Medical Assistant in a busy clinic?

In a busy clinic setting, prioritizing tasks is critical to ensuring effective patient care. I recommend assessing the urgency of each task, such as patient intake, lab preparations, and administrative duties, and organizing them based on patient needs and appointment schedules. Utilizing tools and checklists can also help me stay on track and ensure that essential tasks are completed timely.

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What experience do you have with electronic medical records (EMR) systems?

I have significant experience working with electronic medical records (EMR) systems where I documented patient histories, scheduling, and filing reports. I make it a priority to keep all entries accurate and up-to-date, ensuring seamless communication among the healthcare team. Being proficient in EMR not only improves workflow efficiency but also enhances patient care by providing quick access to critical information.

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How would you handle a difficult patient or family member?

Handling a difficult patient or family member requires empathy and strong communication skills. I would first listen carefully to their concerns without interrupting, showing them that their feelings are important. Then, I would respond with understanding and seek to find a resolution that addresses their needs. Whenever necessary, I wouldn’t hesitate to involve my supervisor or another team member for additional assistance.

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Can you explain how you ensure patient confidentiality in a medical setting?

Ensuring patient confidentiality is of utmost importance in a medical setting. I adhere strictly to HIPAA guidelines by never discussing patient information outside of clinical settings and protecting paper and electronic records. I also ensure that any conversations with patients are conducted in private areas, further safeguarding their sensitive information.

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What clinical skills do you possess that are particularly relevant for this role?

In this role, possession of clinical skills such as phlebotomy, patient intake assessments, performing EKGs, and administering medications is essential. I have completed training and demonstrated competency in these areas, allowing me to perform clinical tasks efficiently while ensuring patient comfort and safety during every interaction.

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How do you stay updated with the latest medical practices and technology?

Staying updated with the latest medical practices and technology is important for a Certified Medical Assistant. I regularly attend workshops, read relevant industry publications, and participate in online courses. I also benefit from networking with other professionals by being a member of professional associations, which often provide resources and insights into current and emerging trends in healthcare.

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Describe a time you went above and beyond for a patient.

I once had a patient who was anxious about a procedure. I took the time to explain the process in detail, providing reassurance and answering all their questions. This interaction not only calmed their anxiety but also strengthened their trust in our healthcare team. I believe that sometimes a little extra care can make a significant difference in the patient experience.

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What strategies do you use for effective teamwork in a healthcare setting?

Effective teamwork in a healthcare setting relies on open communication, respect, and flexibility. I prioritize checking in with team members regularly about their needs and workloads. Additionally, I am open to constructive feedback and willing to adjust my approach based on team dynamics to foster a supportive environment where we can collaboratively achieve our responsibilities.

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How would you handle a situation where there are conflicting priorities from multiple providers?

When faced with conflicting priorities from multiple providers, I would first communicate openly with each party to clarify their needs and expectations. After gathering this information, I would assess the urgency and impact of each task, then articulate a plan for addressing their priorities while keeping each provider informed. It’s crucial to maintain transparency to foster collaboration.

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Why do you want to work at UVA Health Northern VA & Culpeper as a Certified Medical Assistant?

I want to work at UVA Health Northern VA & Culpeper because of its commitment to holistic patient care and its values that resonate with my own—Accountability, Stewardship, Professionalism, Integrity, Respect, and Equity. Being part of a team that emphasizes the importance of collaboration and community health aligns with my passion for making a positive impact in people's lives every day.

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UVA Health includes a hospital, level I trauma center, nationally recognized cancer and heart centers and primary and specialty clinics throughout Central Virginia.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 4, 2024

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