Polish Speaking Accommodation Support Specialist - Athens (Remote in Greece)

As a Polish Speaking Accommodation Support Specialist at Patrique Mercier Recruitment FR, your primary responsibilities will include providing outstanding support to Polish-speaking clients, managing the entire booking process from inquiries to cancellations, and delivering detailed information about accommodation options and local amenities. You’ll also be tasked with maintaining strong relationships with hotels and ensuring client satisfaction by addressing any special requests or issues that may arise.

To be considered for the Polish Speaking Accommodation Support Specialist role at Patrique Mercier Recruitment FR, candidates should possess fluency in Polish and English, both written and spoken. A background in hospitality or customer service, ideally with 1-2 years of related experience, is preferred. Additionally, strong communication skills, attention to detail, and the ability to work independently while being part of a remote team are essential to succeed in this role.

Yes, candidates are preferably expected to have experience in hospitality, customer service, or a travel-related role. Having 1-2 years of such experience will help you effectively assist clients and manage the various tasks involved in the Polish Speaking Accommodation Support Specialist position at Patrique Mercier Recruitment FR.

Patrique Mercier Recruitment FR offers a variety of benefits to Polish Speaking Accommodation Support Specialists, including private health insurance, performance bonuses, fully paid training, and a relocation package that covers flight, transfer, and accommodations. Additionally, employees enjoy two extra salaries per year and free Greek lessons, enhancing both personal and professional growth.

In your role as a Polish Speaking Accommodation Support Specialist at Patrique Mercier Recruitment FR, you will interact with clients by addressing their accommodation needs, assisting them throughout the booking process, and providing comprehensive information about the services available. Your goal is to create a positive experience for Polish-speaking clients, ensuring their satisfaction and addressing any concerns they may have promptly.

When answering this question, it's important to highlight roles that required direct client interaction, particularly within hospitality or travel sectors. Discussing specific examples of how you have assisted clients, handled inquiries, or resolved issues can effectively showcase your relevant experience.

You should address this by providing a specific example of a challenging client interaction you've managed. Explain your approach to staying calm, listening to the customer’s needs, and offering solutions. Highlight your ability to document the situation accurately for future reference and how you followed up to ensure their satisfaction.

Discuss how communication is key in maintaining relationships. Emphasize your proactive approach to reaching out for updates, addressing any misunderstandings quickly, and keeping a consistent dialogue to ensure both parties are aligned on client needs.

You could mention subscribing to industry newsletters, participating in online forums, and networking with colleagues in the travel and hospitality sector. Sharing examples of how you have applied this knowledge to benefit clients would strengthen your answer.

Here, it’s beneficial to state specific booking systems or CRM software you've used in previous roles. Discuss how you utilized these tools to streamline processes, enhance client communication, and track reservations or inquiries efficiently.

Highlight the importance of communication and regular check-ins within a remote team. You can share how you use tools like Slack or Zoom to stay connected, and how you prioritize setting goals together while working independently on tasks.

Your answer should combine personal motivation for working in hospitality with your admiration for the company's values and mission. Mention your enthusiasm for helping clients and how this aligns with your professional goals.

Discuss your organizational skills and methods such as to-do lists and calendar management to prioritize tasks based on urgency and importance. Share an anecdote that illustrates how you handled multiple tasks successfully in the past.

Provide a specific example where you took extra steps to ensure a client’s satisfaction, whether it involved personalized service or resolving an issue that required additional effort. Highlight the outcome and how it benefited the client.

Emphasize that effective communication is at the heart of exceptional customer service. You can touch upon listening, providing clear information, and how regular follow-ups can foster strong relationships with clients, ultimately ensuring satisfaction.