Polish Speaking Transport Solutions Support - Athens (Remote in Greece)

As a Polish Speaking Transport Solutions Support Representative at Patrique Mercier Recruitment FR, your main duties involve being the first line of support for Polish-speaking clients, addressing their transport-related inquiries, and providing efficient solutions. You'll collaborate with internal teams to ensure seamless order fulfillment and maintain accurate records in the CRM system to enhance service quality.

To apply for the Polish Speaking Transport Solutions Support role at Patrique Mercier Recruitment FR, you should be fluent in both Polish and English, possess strong communication skills, and have a background in customer service, ideally in the transportation or logistics fields. Problem-solving skills and the ability to work independently are also essential.

While prior experience in transportation is preferred, it is not strictly necessary to apply for the Polish Speaking Transport Solutions Support role at Patrique Mercier Recruitment FR. What’s crucial is your enthusiasm for customer service, strong communication skills, and a willingness to learn about transport solutions.

At Patrique Mercier Recruitment FR, new Polish Speaking Transport Solutions Support Representatives can expect comprehensive training that covers service processes, CRM systems, and customer interaction strategies. This fully paid training ensures you are confident and well-prepared to assist our clients effectively.

Absolutely! In addition to a competitive salary, the Polish Speaking Transport Solutions Support position offers several perks, including private health insurance, performance bonuses, two extra salaries a year, fully paid relocation packages, and free Greek lessons to help you settle in and enjoy your new environment.

In handling difficult customers, it's important to remain calm and listen to their concerns without interruption. Acknowledge their feelings, ask clarifying questions, and provide a clear, thoughtful solution. Always follow up afterward to ensure satisfaction.

Absolutely! Discuss a specific incident where you identified the problem, communicated clearly with the customer, and took decisive action that led to a positive outcome. Highlight the skills you used, such as empathy and problem-solving.

To maintain customer satisfaction, I prioritize clear communication, active listening, and timely follow-ups. I also take customer feedback seriously to help improve service processes and ensure clients feel valued.

I prioritize tasks based on urgency and impact. I assess each request's complexity and, if possible, group similar tasks to streamline my workflow, ensuring I address high-priority issues promptly.

In my previous roles, I've used various CRM systems, ticketing software, and communication tools. I'm comfortable navigating these technologies and can quickly adapt to new systems as needed.

I would simplify the technical details by using plain language and analogies that relate to everyday experiences. My goal would be to ensure complete understanding without overwhelming them with jargon.

I am drawn to the fast-paced and dynamic nature of the transportation sector. I enjoy helping people navigate their challenges and ensuring smooth operations, which makes every day unique and fulfilling.

I admire Patrique Mercier Recruitment FR's commitment to innovative solutions and exceptional client support. Aligning my customer service passion with your company’s values and growth opportunities excites me.

I regularly read industry-related news, follow prominent transport companies on social media, and engage in forums and webinars to broaden my understanding and stay aware of evolving trends and technologies.

I would engage in a constructive discussion, listening to their perspective while sharing my reasoning. Collaborating to find a mutually beneficial solution ensures our focus remains on delivering the best customer experience together.