Spanish Speaking Customer Service for High-End Coffee Machines- Remote in Greece - job 2 of 2

Patrique Mercier Recruitment FR is excited to offer a remote position for a Spanish Speaking Customer Service Representative for a renowned brand specializing in high-end coffee machines. This role provides an excellent opportunity for coffee enthusiasts who are passionate about customer service and want to help clients create the perfect coffee experience from the comfort of their homes in Greece.

Responsibilities

• Deliver exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries related to coffee machines and accessories.
• Assist customers with selecting the right products, troubleshooting any issues, and providing guidance on machine usage and maintenance.
• Manage order processing, returns, and exchanges while ensuring a smooth customer experience.
• Document customer interactions thoroughly to maintain detailed service records.
• Collaborate with the sales and technical teams to resolve complex customer issues and enhance user satisfaction.
• Stay informed about product features, promotions, and coffee industry trends to provide accurate information.
• Proactively gather customer feedback to contribute to service improvements.

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the consumer goods or home appliance industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues and assist customers effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Passion for coffee and knowledge of coffee machines is a plus.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks