Job details

French Speaking Customer Experience Associate - Remote in Greece

Patrique Mercier Recruitment is a leading recruitment agency focused on connecting talented individuals with exciting career opportunities in Greece. We are currently seeking a French Speaking Customer Experience Associate to join our remote team. In this vital role, you will be responsible for providing exceptional customer support to our French-speaking clients. Your fluency in French will be crucial in addressing customer inquiries, resolving issues, and ensuring a delightful experience. If you are passionate about delivering outstanding service and thrive in a flexible work environment, we would love to hear from you!

Responsibilities

Deliver exceptional customer service through various channels, including phone, email, and chat.
Respond to customer inquiries promptly and accurately, ensuring a high level of satisfaction.
Effectively handle customer complaints and resolve issues efficiently.
Assist customers in understanding products and troubleshooting any challenges they face.
Maintain detailed records of customer interactions for quality assurance and improvement.
Collaborate with teammates to share insights and enhance service delivery.
Stay informed about product updates and industry trends to provide knowledgeable support.

Fluency in French (both written and spoken) is essential.
Excellent communication and interpersonal skills.
Previous experience in customer service or a related field is preferred.
Strong problem-solving skills and a customer-oriented approach.
Ability to work independently and effectively in a remote setting.
Familiarity with high-quality consumer products is a plus.
Proficiency in customer relationship management (CRM) systems and digital communication tools.