Japanese Speaking Customer support for luxury car brand - Remote in Greece

As a Japanese Speaking Customer Support representative for Patrique Mercier Recruitment, your primary responsibilities include delivering outstanding customer service via phone, email, and chat in Japanese, assisting with inquiries about luxury vehicles, resolving customer complaints, and educating clients about the features and purchasing process of luxury cars.

To qualify for the Japanese Speaking Customer Support role with Patrique Mercier Recruitment, you need to be fluent in Japanese (C1 level), possess strong communication and interpersonal skills, and have experience in customer service or the luxury automotive sector. An EU Passport or ID card is also required.

While previous experience in the luxury automotive sector is preferred for the Japanese Speaking Customer Support position at Patrique Mercier Recruitment, it is not mandatory. Passion for luxury cars and strong customer service skills can be equally valuable.

Patrique Mercier Recruitment offers numerous benefits for the Japanese Speaking Customer Support role, including private health insurance, fully paid training, performance bonuses, two extra salaries per year, and a fully paid relocation package that includes flight, transfer, and hotel accommodations.

To apply for the Japanese Speaking Customer Support representative position with Patrique Mercier Recruitment, simply submit your application through the appropriate channels. Be sure to highlight your fluency in Japanese and your passion for luxury automobiles in your resume and cover letter.

To provide excellent customer service, I would focus on active listening to understand customer needs, maintaining a positive and respectful tone, and promptly addressing issues by providing accurate information and effective solutions.

In a previous position, a customer was frustrated about a delivery delay. I listened to their concerns, acknowledged their feelings, and assured them I would investigate. I provided timely updates and alternative solutions, ultimately restoring their confidence in our service.

I stay updated on luxury automotive trends by following industry news, attending webinars, and engaging with online communities and forums focused on luxury cars. This allows me to provide informed insights to customers.

Working remotely means I have the ability to manage my time effectively and create a productive environment. It involves using technology efficiently and maintaining clear communication with colleagues and clients.

I prioritize tasks by assessing urgency and impact on customer satisfaction. I make to-do lists and use tools to manage my time efficiently while staying focused on high-value interactions.

I am motivated by the opportunity to make a positive impact on a customer’s experience, particularly in the luxury segment where expectations are high, and I thrive on providing exceptional service that enhances their journey with prestigious brands.

I would ask questions to understand the customer's interests and needs, then highlight relevant features of the luxury vehicle, providing comparisons to other models or brands, and ensuring they gain a comprehensive understanding of the car's benefits.

If I don’t know the answer, I would admit it honestly, reassure the customer that I will find the information, and follow up with them as soon as possible. Transparency builds trust and enhances the customer experience.

Teamwork is vital as it allows sharing of knowledge, best practices, and resources. Collaborating strengthens our response capability, ensuring customers receive consistent and well-informed support.

I measure success by customer satisfaction scores, the number of escalated issues, and positive feedback from clients. Additionally, I focus on my ability to resolve issues on the first contact as a key indicator of success.