Bellman/ Lobby Ambassador( Full Time) -8899 Beverly

As a Bellman/Lobby Ambassador at Action Property Management, your main duties will include providing exceptional customer service to residents, managing the front desk and lobby areas, monitoring lobby activities for security, and assisting with concierge services. You'll also be responsible for receiving and distributing packages and addressing any questions or concerns from residents and guests.

To apply for the Bellman/Lobby Ambassador position at Action Property Management's 8899 Beverly location, candidates must be over 18 years of age and able to pass a pre-employment background check and drug screening. A minimum of 1 year of customer service experience is required, with preference given to applicants with hospitality or luxury retail backgrounds. Hospitality Management students or recent graduates are also encouraged to apply.

The Bellman/Lobby Ambassador role at Action Property Management offers a flexible work schedule with varying days. It is essential for candidates to have open availability, ensuring that residents receive exceptional service at all times throughout the week.

The pay for the Bellman/Lobby Ambassador position at Action Property Management ranges from $19 to $21 per hour. Additionally, team members enjoy a comprehensive benefits package that includes medical, dental, vision, pet insurance, a 401(k) plan with company match, generous paid time off, and life and disability support for qualifying employees.

A successful Bellman/Lobby Ambassador at Action Property Management embodies traits such as a polished and professional appearance, an upbeat personality, strong judgment, and a proactive customer service approach. Being a team player with excellent communication skills and a genuine passion for providing great service is key to thriving in this role.

To provide exceptional customer service as a Bellman/Lobby Ambassador at Action Property Management, it’s important to actively listen to residents' needs, respond promptly, and go above and beyond to ensure their satisfaction. Sharing examples of past experiences where you exceeded customer expectations can demonstrate your commitment to excellence.

When the situation calls for it, remain calm and empathetic. Describe a specific instance where you addressed a resident's concern directly, provided solutions, and eventually turned the issue into a positive experience. Highlighting your conflict resolution skills can impress interviewers.

Discuss your previous customer service roles and any relevant hospitality experience. Provide details about the environments you’ve worked in, emphasizing how those experiences have prepared you for the specific demands of the Bellman/Lobby Ambassador role at Action Property Management.

Express your passion for the hospitality industry and customer service. Share how Action Property Management’s values, commitment to excellence, and focus on creating a welcoming environment resonate with your personal and professional goals.

Emphasize your ability to prioritize tasks and stay organized under pressure. Provide examples of how you've effectively managed competing responsibilities in previous roles while maintaining high service standards.

Discuss your approach to keeping the front desk, lobby, and common areas tidy and inviting. Whether it’s about regular cleaning schedules or arranging furniture strategically, convey your understanding of hospitality aesthetics in the role of a Bellman/Lobby Ambassador.

Show your willingness to help and be flexible in accommodating residents’ needs, whether that involves directing them to appropriate services or personally assisting them. Putting the resident's comfort first is key in the hospitality sector.

Share a clear and concise story where you turned a misunderstanding into a successful interaction. Explain how you clarified the situation, reassured the guest, and provided a satisfactory resolution.

Mention key skills like strong communication, problem-solving, time management, and a customer-oriented mindset. Illustrate these skills with examples from your past experiences to substantiate your claims.

Demonstrate your proactive approach to learning by discussing strategies like attending training sessions, reviewing documents regularly, and establishing a good rapport with your team members to share information. Knowledge of the governing documents is essential for being an effective Bellman/Lobby Ambassador.