Job details

Czech Speaking Remote Support for Online Marketplaces - Athens, Greece

Patrique Mercier Recruitment PT is delighted to offer a unique opportunity for a Czech Speaking Remote Support Specialist for Online Marketplaces, located in Athens, Greece! This role allows you to work from home while enjoying the vibrant atmosphere and rich history of one of Europe’s most beautiful cities.

As a Czech Speaking Remote Support Specialist, you will provide essential support for online marketplaces, assisting customers with their inquiries and ensuring they have a smooth shopping experience. Your communication skills and problem-solving capabilities will be key to resolving issues and maintaining high customer satisfaction levels. If you are ready to take on this exciting challenge, we would love to hear from you!

Responsibilities

Provide exceptional remote support to Czech-speaking customers regarding online marketplace inquiries.
Address and resolve customer issues related to orders, products, and account management.
Document customer interactions to improve service quality and efficiency.
Collaborate with the marketplace team to identify trends and enhance support processes.
Engage in continuous training to stay updated on product offerings and industry developments.
Build and maintain positive relationships with customers, ensuring their needs are met.

Fluency in Czech (both spoken and written) with excellent communication abilities.
Proficiency in English for effective collaboration with teams.
Prior experience in customer support, particularly in online marketplaces, is advantageous.
Strong problem-solving skills and a proactive approach to customer service.
Ability to work effectively in a remote setup, managing time efficiently.
Friendly, approachable demeanor with a focus on customer satisfaction.
Willingness to relocate to Athens, Greece, or work remotely while embracing the culture.