Finnish Speaking Customer Service - Remote in Greece

As a Finnish Speaking Customer Service Representative at Patrique Mercier Recruitment PT, your main responsibilities include providing high-level support in Finnish, addressing customer inquiries while resolving issues promptly, documenting interactions for service records, and collaborating with other departments to handle complex queries. Your role is crucial in maintaining a positive customer experience.

To qualify for the Finnish Speaking Customer Service Representative position at Patrique Mercier Recruitment PT, you must be fluent in Finnish and possess strong English communication skills. While experience in customer service is preferred, it is not mandatory. The ability to work independently, solve problems effectively, and maintain a customer-focused approach is essential.

Remote work offers Finnish Speaking Customer Service Representatives at Patrique Mercier Recruitment PT the flexibility to manage their own schedules while providing services from the comfort of their homes in Greece. This role allows for a better work-life balance, reduces commuting stress, and enables you to engage in a rewarding career without relocating.

Patrique Mercier Recruitment PT provides comprehensive training for the Finnish Speaking Customer Service role, which includes fully paid training sessions by certified instructors. You will gain in-depth knowledge about the products and services you’ll support, enhancing your customer service skills and ensuring you’re well-prepared for your role.

The benefits for Finnish Speaking Customer Service Representatives at Patrique Mercier Recruitment PT include a competitive monthly salary, performance bonuses, healthcare benefits, and numerous discounts. Additionally, employees enjoy a fully paid relocation package, opportunities for professional growth, free Greek language courses, and special events fostering community spirit.

Emphasize your communication and problem-solving skills. Describe how you approach the customer calmly, listen to their concerns fully, and offer solutions while keeping a positive tone. Show that you understand the importance of maintaining a positive company image when resolving issues.

Share a specific situation where you took extra steps to assist a customer, demonstrating your commitment to customer satisfaction. Explain the context, your actions, and the positive outcome, showcasing your proactive approach in making a difference.

Talk about specific time management techniques you use, such as setting daily goals, prioritizing tasks based on urgency, and utilizing productivity tools. Highlight that remote work requires self-discipline and focus to maintain high-quality service.

Explain your proactive approach to staying informed, whether through attending training sessions, reading updated product manuals, participating in team meetings, or engaging with colleagues. This shows your commitment to providing accurate information to customers.

Highlight qualities such as empathy, patience, and good communication skills. Mention that a great representative must be able to relate to customers' needs and concerns while providing professional and effective service.

Describe your humbleness in admitting when you don't have an answer but emphasize your resourcefulness in seeking guidance from colleagues or company resources. This demonstrates your commitment to ensuring the customer gets accurate information.

Share your motivation for wanting to work there, tying it to your passion for customer service and Finnish culture. Discuss how the company's values align with your own and how you appreciate their commitment to employee development and satisfaction.

Provide a story from a past role wherein you successfully navigated a challenging situation by using problem-solving skills and maintaining positive communication. Make sure to detail the resolution process and its outcome.

Discuss how collaboration is essential in customer service roles like the Finnish Speaking Customer Service Representative. Talk about the importance of sharing knowledge, supporting one another, and ensuring that complex issues are resolved efficiently by working together.

Mention techniques you use to maintain a positive mindset, such as taking scheduled breaks, practicing mindfulness, and focusing on the positive aspects of each interaction. Highlight the importance of self-care and staying motivated in a remote environment.