Finnish Speaking Customer Service - Remote in Greece

Patrique Mercier Recruitment PT is thrilled to offer an exceptional opportunity for a Finnish Speaking Customer Service Representative to work remotely from Greece. This position is designed for individuals who are passionate about delivering outstanding customer service and have a knack for communication. As a representative for our esteemed client, you will be responsible for assisting Finnish-speaking customers with their inquiries related to various products and services. This role allows you to work from home while being part of a vibrant team dedicated to providing an exceptional customer experience.

Key Responsibilities

• Provide high-level customer support in Finnish, addressing a wide range of inquiries related to products and services.
• Resolve customer issues efficiently while maintaining a positive company image and enhancing customer satisfaction.
• Accurately document customer interactions and transactions to maintain comprehensive service records.
• Work collaboratively with colleagues and other departments to escalate and address complex customer queries.
• Stay updated on product offerings and company policies to provide accurate information to customers.
• Effectively communicate service timelines and updates to customers to manage their expectations.
• Participate in training programs to continually enhance product knowledge and customer service skills.

• Fluency in Finnish and strong English communication skills, both written and spoken, are required.
• Experience in customer service or a related field is preferred, but not mandatory.
• Strong problem-solving skills and a customer-focused approach to delivering service.
• Excellent communication skills, with the ability to engage effectively and empathetically with customers.
• Ability to work independently and manage time efficiently in a remote setting.
• Attention to detail and strong organizational skills for managing inquiries systematically.
• A genuine interest in the products or services offered is a plus; training will be provided for the right candidate.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.