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Norwegian Speaking Customer Service - Athens, Greece

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Service Representative in Athens, Greece. As a vital member of our client’s customer service team, you will have the chance to engage with Norwegian-speaking customers, assisting them with their inquiries and providing outstanding support for the company’s products and services. This role will allow you to combine your language skills with a passion for customer care in a vibrant and dynamic working environment. Join us in delivering memorable experiences and building strong relationships with clients.


Key Responsibilities

  • Provide exceptional customer service in Norwegian, addressing inquiries and resolving issues related to products and services.
  • Assist customers with navigating processes and troubleshooting challenges, ensuring a positive client experience.
  • Document all customer interactions accurately, maintaining comprehensive records for future reference and improvement.
  • Collaborate with team members and relevant departments to escalate and resolve complex customer concerns effectively.
  • Stay updated on product features, policies, and industry trends to serve customers better.
  • Engage proactively with customers, helping them maximize their experience and satisfaction.
  • Participate in training sessions to enhance skills and knowledge within the customer service domain.
  • Fluency in Norwegian along with strong English communication skills, both written and spoken.
  • Previous experience in customer service or a related field is preferred, ideally within a fast-paced customer-oriented environment.
  • Strong problem-solving capabilities with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills, able to relate well to diverse customers.
  • Able to work both independently and collaboratively in a remote or team setting.
  • Attention to detail and strong organizational skills for managing inquiries and tasks effectively.
  • A genuine interest in customer service and a dedication to providing high-quality support.

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

Average salary estimate

$36000 / YEARLY (est.)
min
max
$30000K
$42000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Norwegian Speaking Customer Service - Athens, Greece, Patrique Mercier Recruitment PT

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Norwegian Speaking Customer Service Representative in the vibrant city of Athens, Greece. This role is perfect for those looking to blend their language proficiency with a passion for helping others. As a member of our client's dynamic customer service team, you will be at the forefront of assisting Norwegian-speaking customers, answering their inquiries, and ensuring they receive exceptional support for a variety of products and services. You'll find that every day is different, filled with the challenge of resolving customer issues and providing them with the information they need. You'll have the chance to engage with customers proactively, helping them navigate processes and overcome challenges, all while working in an environment that encourages personal and professional growth. Whether you’re documenting customer interactions or collaborating with colleagues to tackle complex concerns, your contributions will be vital in creating memorable experiences for clients. If you have a genuine interest in customer service, excellent communication skills in both Norwegian and English, and a desire to work within a remote or in-office setting, we welcome you to join us in building strong relationships and delivering top-notch customer support in an exciting, supportive workplace. You'll benefit from a fully paid relocation package, ongoing training, competitive salaries, and numerous employee perks. Get ready to make a difference and enjoy the beauty of Athens while doing what you love!

Frequently Asked Questions (FAQs) for Norwegian Speaking Customer Service - Athens, Greece Role at Patrique Mercier Recruitment PT
What are the primary responsibilities of a Norwegian Speaking Customer Service Representative at Patrique Mercier Recruitment PT?

As a Norwegian Speaking Customer Service Representative at Patrique Mercier Recruitment PT, your main responsibilities include providing exceptional customer service in Norwegian, addressing inquiries, resolving issues, assisting customers with processes, and engaging proactively to enhance their experience. You’ll document all interactions for quality improvement and collaborate with team members to tackle complex customer concerns, all while staying informed about product features and industry trends.

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What qualifications are required for the Norwegian Speaking Customer Service position at Patrique Mercier Recruitment PT?

To qualify for the Norwegian Speaking Customer Service position at Patrique Mercier Recruitment PT, you must be fluent in Norwegian and have strong English communication skills, both spoken and written. A previous background in customer service or related fields is preferred. Additionally, you should possess strong problem-solving capabilities, excellent interpersonal skills, attention to detail, and the ability to work well both independently and as part of a team.

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What benefits can I expect as a Norwegian Speaking Customer Service Representative with Patrique Mercier Recruitment PT?

As a Norwegian Speaking Customer Service Representative with Patrique Mercier Recruitment PT, you can expect a fully paid relocation package, which includes flights and hotel accommodations. You’ll also receive competitive monthly salaries along with two extra salaries annually, health care benefits, performance bonuses, and the opportunity to participate in free Greek language courses. Moreover, you'll have access to a great working environment with professional growth opportunities and community engagement initiatives.

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What is the work culture like at Patrique Mercier Recruitment PT for customer service representatives?

The work culture at Patrique Mercier Recruitment PT is dynamic and supportive, focusing on delivering high-quality customer service while fostering individual growth. Employees enjoy special events, community and social responsibility initiatives, as well as team engagement activities. The company emphasizes a collaborative yet independent work style, where everyone is encouraged to share ideas and strive for excellence in customer assistance.

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Is training provided for the Norwegian Speaking Customer Service role at Patrique Mercier Recruitment PT?

Yes, Patrique Mercier Recruitment PT provides comprehensive training for the Norwegian Speaking Customer Service role. This training is fully paid and conducted by certified instructors to equip you with the essential skills and knowledge needed for exceptional customer service. You will benefit from ongoing development opportunities to help you grow in your position.

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Common Interview Questions for Norwegian Speaking Customer Service - Athens, Greece
How would you handle a difficult customer as a Norwegian Speaking Customer Service Representative?

When facing a difficult customer, it's important to remain calm and empathetic. Start by actively listening to their concerns without interrupting. Acknowledge their feelings and apologize for any inconvenience they may have experienced. Use your problem-solving skills to provide solutions and assure them that you will do your best to resolve their issue. Following up after the resolution can reinforce a positive experience.

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What is your experience in customer service, and how does it prepare you for this role?

Share your previous roles in customer service and any specific experiences where you excelled. Emphasize your ability to manage inquiries, resolve issues efficiently, and maintain a customer-centric approach. Mention skills like communication, patience, and problem-solving that will be useful in the Norwegian Speaking Customer Service Representative role.

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Why do you want to work as a Norwegian Speaking Customer Service Representative at Patrique Mercier Recruitment PT?

Express your enthusiasm for the company’s values and your desire to contribute to excellent customer service. Highlight your passion for engaging with customers and using your language skills while showing how you align with the company’s goals of building strong client relationships.

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Can you provide an example of when you went above and beyond for a customer?

Share a specific example where you took extra steps to ensure customer satisfaction. Whether it was providing additional assistance, follow-up communication, or taking the initiative to solve a unique problem, this demonstrates your commitment to exceptional customer service.

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How do you prioritize your tasks in a busy customer service environment?

Discuss your organizational skills and the tools or methods you employ to manage multiple tasks. Explain how you assess urgency and importance of inquiries and how you maintain focus even under pressure, while ensuring all clients receive timely assistance.

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What strategies do you use to stay calm during high-stress situations?

Share personal strategies that help you maintain composure during stressful interactions, such as deep breathing techniques, taking brief pauses, or practicing mindfulness. Emphasize the importance of understanding the customer's perspective and maintaining professionalism.

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How do you keep yourself updated on product information and industry trends?

Explain your proactive approach to learning, such as attending training sessions, following relevant industry news, and participating in team meetings. This will show your dedication to providing customers with current and accurate information as a Norwegian Speaking Customer Service Representative.

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What role does teamwork play in customer service, and how do you facilitate it?

Discuss the importance of collaboration in a customer service team. Explain how you communicate effectively with colleagues, share information, and support each other in resolving customer issues. Providing examples of past experiences can illustrate your teamwork skills.

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How would you approach a situation where a customer is speaking too fast or using complex vocabulary in Norwegian?

You can mention your approach of politely asking them to slow down or clarify points that are confusing. Utilizing active listening to catch keywords and showing a willingness to help will further demonstrate your commitment to delivering excellent service.

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What motivates you to work in customer service, particularly in the Norwegian market?

Share your personal motivations, whether it's a desire to help others, a knack for problem-solving, or a passion for your language and culture. Discuss how connecting with customers from your culture or language background drives you to excel in this field.

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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 30, 2024

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