Job details

Portuguese Speaking Customer Service Financial Sector - Remote in Greece

Are you a fluent Portuguese speaker looking for a rewarding role in customer service? Patrique Mercier Recruitment PT is excited to offer an opportunity as a Portuguese Speaking Customer Service Representative in the financial sector, all while working remotely from Greece!

In this vital role, you will assist Portuguese-speaking clients with their inquiries related to financial services. Your responsibilities include providing accurate information, troubleshooting issues, and ensuring customer satisfaction. If you are passionate about finance and enjoy helping others navigate their financial needs, this is the perfect role for you. Join us and thrive in a dynamic environment while embracing the unique culture of Greece!

Responsibilities

Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat.
Handle inquiries related to financial products and services, ensuring customers receive accurate and timely information.
Resolve customer issues and complaints efficiently to enhance satisfaction.
Maintain a thorough understanding of financial services to support clients effectively.
Document customer interactions and feedback for quality improvement.
Collaborate with team members to improve customer service processes continuously.
Participate in ongoing training to stay updated on financial products and industry trends.

Fluent in Portuguese (both spoken and written) with excellent communication skills.
Proficient in English, both spoken and written.
Previous experience in customer service, especially in the financial sector, is preferred.
Strong problem-solving skills and a proactive approach.
Ability to work independently and effectively in a remote setting.
A positive attitude and commitment to delivering outstanding service.
Willingness to embrace the cultural experience of living and working in Greece.