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Account Manager, Large Enterprise

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The LE Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.

Job Description:

Responsibilities:

  • Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
  • Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
  • Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
  • Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
  • Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
  • Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
  • Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
  • Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
  • Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
  • Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
  • Drive merchant retention, including churn mitigation / negotiation, and renewal processes
  • Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
  • Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
  • Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
  • Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
  • Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
  • Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

  • 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
  • A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
  • Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
  • Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
  • Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
  • Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
  • Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
  • Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
  • Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
  • Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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What You Should Know About Account Manager, Large Enterprise, PayPal

Join PayPal as an Account Manager for Large Enterprise in Toronto, Ontario, and become a key player in revolutionizing global commerce! If you’re passionate about building relationships and driving sales for some of the world's largest merchants, this is the role for you. As an Account Manager, you’ll be at the heart of fostering successful partnerships with our clients, focusing on developing strategic account plans that align with both their goals and PayPal's vision. Your experience, ideally over 7 years, in account management or sales within the payments or technology sectors, will be paramount as you negotiate complex agreements that benefit both parties. You'll spearhead efforts to drive revenue retention as well as upsell and cross-sell opportunities, all while ensuring that our merchants have a seamless and supportive onboarding experience. Your responsibilities will also include anticipating future needs of merchants and managing ongoing operations to maintain account health. With PayPal’s commitment to inclusion, innovation, and collaboration, you’ll be part of a dynamic team that thrives in a fast-paced environment. Set yourself apart by helping us create enduring partnerships that empower businesses and consumers worldwide. If you're ready to inspire collaboration and deliver exceptional outcomes, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Account Manager, Large Enterprise Role at PayPal
What does an Account Manager at PayPal do?

As an Account Manager at PayPal, you'll oversee strategic relationships with large enterprise merchants, ensuring they receive dedicated support and advocacy while utilizing PayPal’s products. You'll be driving sales through strategic prospecting and actively working to negotiate beneficial agreements for both parties.

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What qualifications are needed for the Account Manager position at PayPal?

To excel as an Account Manager at PayPal, a candidate should have over 7 years of experience in account management or sales, particularly in payments or technology. A solid understanding of e-commerce and payment solutions, along with exceptional communication and negotiation skills, are crucial for success in this role.

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How does the Account Manager role contribute to merchant success at PayPal?

The Account Manager plays a vital role in merchant success by developing and executing tailored account strategies that align with PayPal's goals. You'll serve as a trusted advisor, guiding merchants through product adoption, fostering long-term relationships, and ensuring their needs are met.

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What are the key responsibilities of the Account Manager at PayPal?

Key responsibilities of the Account Manager at PayPal include developing account strategies, driving sales cycles for new business, managing complex contracts, and overseeing the health of client accounts. You will also coordinate cross-functional teams to ensure seamless product delivery and optimal customer experience.

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What makes PayPal a great place to work for an Account Manager?

Working as an Account Manager at PayPal means joining a company that values inclusion, innovation, and collaboration. You'll have access to a balanced hybrid work model, professional growth opportunities, and comprehensive benefits that support your wellbeing and career aspirations.

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Common Interview Questions for Account Manager, Large Enterprise
Can you describe your experience managing high-value accounts?

When answering this question, focus on specific examples of accounts you managed, the strategies you implemented, and how you achieved key results. Highlight your ability to tailor approaches to meet client needs and preferences, fostering strong relationships that drive growth.

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How do you prioritize your accounts and tasks as an Account Manager?

Discuss your methods for assessing account needs, evaluating urgency, and balancing multiple priorities. You might mention your use of CRM tools to track and manage activities intelligently, ensuring that all clients receive the attention they require for success.

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What strategies do you use to drive sales growth in your accounts?

Share specific strategies that have worked for you, such as leveraging data analytics to identify upsell opportunities, conducting regular account reviews with clients, and fostering open communication to understand their evolving needs and how PayPal can facilitate their growth.

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How do you handle objections from clients regarding terms or agreements?

Explain your approach to objection handling, emphasizing active listening to fully understand the client’s concerns, and then providing comprehensive solutions or alternate suggestions that align with their needs while maintaining a strong partnership relationship.

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Can you give an example of a successful project you led as an Account Manager?

Prepare a STAR (Situation, Task, Action, Result) response to showcase a successful project. Make sure to focus on how you identified the need, your specific actions to address it, and the positive outcomes achieved, illustrating your effectiveness in the role.

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What is your experience with cross-functional collaboration?

Highlight your experience working with various teams such as product, engineering, and marketing. Talk about how you facilitated collaboration to achieve better results for your clients and how this positively impacted account performance.

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How do you stay updated on industry trends that affect your accounts?

Mention your strategies for staying informed, such as attending industry conferences, reading relevant publications, and networking with professionals in the payments and technology market to ensure you're providing the best insights and recommendations to your clients.

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What tools or software do you rely on for account management?

Discuss your proficiency with CRM tools like Salesforce and other analytics platforms. Explain how these tools help you manage client interactions, track sales activities, and forecast revenue accurately, ultimately enhancing your performance as an Account Manager.

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How do you measure account success?

Describe the metrics you consider vital in measuring account success, such as retention rates, upsell/cross-sell revenue, client satisfaction scores, and overall growth compared to strategic goals. Provide examples of how you use these metrics to adjust strategies as needed.

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Why do you want to work as an Account Manager with PayPal?

Share your motivation for applying to PayPal specifically, touching on the company culture, its mission within the payments industry, and how you believe your values and career goals align with PayPal’s objectives in empowering merchants and consumers globally.

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At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile d...

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Full-time, hybrid
DATE POSTED
April 8, 2025

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