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PayPal is hiring: UX Designer in Albany

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:Joining the Merchant team as a Experience Designer in the Small Business segment means crafting impactful and seamless experiences for small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Merchant Platform experiences for small businesses worldwide.At PayPal, Experience Designers play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft.Job Description:About Our TeamAt PayPal, design isn't just about creating visually appealing products-it's about shaping experiences that empower and delight our customers. We place the customer at the heart of everything we do, striving to enhance their financial well-being through innovative solutions. As leaders in financial technologies, we're driven by a shared mission to make a positive impact on people and businesses worldwide. Our collaborative approach brings together diverse talents-from designers and researchers to engineers and product leaders-to craft seamless and impactful experiences that resonate with millions of users across the globe.At the heart of the Merchant Platform team lies a commitment to empowering merchants with the tools they need to thrive in today's digital landscape. We believe that every interaction-from sign-in to checkout-should exemplify the power and seamlessness of a unified platform. Guided by our principles of delivering tailored experiences, earning trust through expertise, simplifying complexity, and fostering valuable connections, we continuously evolve our platform through simplification, unification, and experimentation. Whether merchants engage with us on their desktop, mobile device, or anywhere in between, we're dedicated to meeting them where they are and providing solutions that propel their businesses forward.What You Need to Know About the RoleJoining the Merchant team as a Experience Designer in the Small Business segment means crafting impactful and seamless experiences for small businesses worldwide. Collaborating closely with a diverse cross-functional team, you'll wield your influence to shape decisions and deliver top-notch Merchant Platform experiences for small businesses worldwide.At PayPal, Experience Designers play a pivotal role in steering teams towards customer-centric solutions throughout the product development journey. This entails leveraging data and research to drive design concepts and decision-making processes. Beginning with the right questions and culminating in refined deliverables, our designers are adept storytellers, attentive listeners, tech enthusiasts, and masters of their craft.In this role, you'll advocate for customer needs, contribute to project execution in complex or strategic product domains, and build a strong network across different domains and cross-functional teams. You'll focus on onboarding merchants, driving activation of products and services, and making recommendations-all while aligning with merchant intent to deliver tangible value to small businesses worldwide.Your Day-to-DayProactively identify customer problems and contribute to defining their needs.Interpret insights to shape product strategies.Act as a bridge between design, product management, and engineering.Present design rationale and negotiate for user needs in cross-functional meetings.Demonstrate mastery over design tools and techniques.Handle complex projects independently from conception to completion.Instigate strategic change and affect the larger organization.Articulate the ROI of design decisions to stakeholders at various levels.What You Need to BringBachelor's degree with 2-5 years or Master's degree with 1-2 years of experience in user experience, design, research, or related fields.Experience in designing products and platforms, including native apps, with a focus on both consumer and enterprise experiences, including systems design.Knowledge or expertise in financial services or adjacent field is advantageous.Proficiency with standard design and prototyping tools like Figma, Miro, Asana, and similar platforms.Demonstrated curiosity and a passion for provoking what's possible, delighting our customers, and driving impact.Additional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is$72700 to $176000Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.Any general requests for consideration of your skills, please Join Our Talent Community.Notice to Applicants and Employees who reside within New York City. Click here to view the notice.Minimum Salary: 72700.00 Maximum Salary: 176000.00 Salary Unit: Yearly
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What You Should Know About PayPal is hiring: UX Designer in Albany, PayPal

At PayPal, we're excited to announce that we're looking for a passionate UX Designer to join our Merchant team in Albany, NY! As a key player in crafting seamless experiences tailored for small businesses, you will be instrumental in driving user-centric design through collaboration with a talented cross-functional team. Your role will involve understanding the unique challenges small businesses face, interpreting valuable insights, and translating them into impactful design solutions. With your expertise in user experience and design, you'll advocate for our customers' needs and ensure their voices resonate throughout the product development journey. You'll not only influence design direction but also present your ideas with persuasive rationale during collaborative sessions that include product management and engineering. At PayPal, we know that design is more than aesthetics; it’s about creating lasting connections and empowering merchants. Join us in our mission to revolutionize commerce and enhance the lives of small businesses by crafting experiences that are not only functional but delightful. If you’re ready to make a tangible impact and evolve our Merchant Platform, we want to hear from you!

Frequently Asked Questions (FAQs) for PayPal is hiring: UX Designer in Albany Role at PayPal
What are the key responsibilities of a UX Designer at PayPal in Albany?

As a UX Designer at PayPal in Albany, you'll take on vital responsibilities including collaborating with cross-functional teams to design customer-centric solutions, conducting research to inform design processes, and actively participating in the project lifecycle from concept to completion. Your goal will be to enhance the Merchant Platform experiences while advocating for the needs of small businesses.

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What qualifications are needed to apply for the UX Designer position at PayPal?

To be considered for the UX Designer position at PayPal, candidates should possess a Bachelor’s degree with 2-5 years or a Master’s degree with 1-2 years of experience in user experience or design. Proficiency with design tools like Figma, Miro, and Asana is essential, as is a passion for innovative design that addresses user needs in complex environments.

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What kind of projects will I work on as a UX Designer at PayPal?

In the UX Designer role at PayPal, you'll tackle projects centered around enhancing the user experience for small businesses using the Merchant Platform. This will include onboarding experiences, product activation strategies, and evaluating consumer interactions to enrich their journeys with PayPal’s services.

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How does collaborative teamwork play a role in the UX Designer position at PayPal?

Collaboration is at the core of the UX Designer position at PayPal. You'll work closely with product managers, engineers, and researchers to ensure design decisions prioritize user experience and align with business goals. Engaging in cross-functional meetings will help bridge the gap between various stakeholders to achieve a cohesive outcome.

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What are the career growth opportunities for a UX Designer at PayPal?

PayPal offers numerous growth opportunities for UX Designers. By leveraging your skills and experience, you can advance into senior design roles or transition into leadership positions within the design or product management teams, while continuously expanding your expertise in user-centered design and innovation.

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Common Interview Questions for PayPal is hiring: UX Designer in Albany
How do you approach user research in your design process?

When discussing user research, focus on the importance of empathy in understanding user needs. Highlight how you gather data through surveys, interviews, and usability testing to inform design decisions. Mention any specific methodologies you prefer and how they’ve influenced your past projects.

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Can you describe a challenging project you've worked on and how you tackled it?

Use the STAR method (Situation, Task, Action, Result) to outline a specific project where you faced obstacles. Discuss how you identified the challenge, collaborated with your team, and the creative solutions you implemented that ultimately led to a successful outcome.

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How do you ensure your designs are user-centric?

Explain your process for incorporating user feedback into your designs. Share examples of how user testing and iterating based on findings have impacted your projects. This demonstrates your commitment to creating user-friendly experiences.

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What design tools do you prefer and why?

Talk about your familiarity with tools like Figma, Sketch, or Adobe XD. Discuss why you prefer certain tools for specific tasks, such as wireframing or prototyping, and how they contribute to efficient workflows and enhance collaboration with team members.

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How do you stay updated on design trends and best practices?

Mention reliable resources such as design podcasts, blogs, and online courses you follow. Include participation in design communities and attending workshops or conferences, illustrating your proactive approach to continuous learning in the UX field.

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Describe your experience with prototyping and testing.

Speak about your approach to creating prototypes, whether low or high-fidelity, and how you utilize them for testing. Highlight the impact that prototyping has on user feedback and how it leads to informed design decisions during development.

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How do you handle feedback and criticism on your design work?

Emphasize your openness to constructive feedback by sharing examples of how you’ve integrated critiques into your designs. Show that you value team input and see it as an opportunity for growth and improvement.

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What is your understanding of accessible design, and how do you implement it?

Discuss the principles of accessible design, such as color contrast, keyboard navigation, and screen reader compatibility. Provide examples of how you’ve incorporated these principles in past projects to create inclusive user experiences.

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Why do you want to work for PayPal as a UX Designer?

Articulate your enthusiasm for PayPal's mission to empower small businesses and make financial transactions easier for users. Share personal connections or experiences that align with the company’s values and your passion for design that makes a difference.

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How do you balance business needs with user needs in your design?

Explain your approach to understanding both user needs and business goals, focusing on the importance of aligning design strategies with overall business objectives. Provide an example of how you navigated competing priorities in a prior project to achieve a balanced outcome.

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At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile d...

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December 4, 2024

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