Job details

Implementations Manager - Remote

The Company

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

The Role

As a member of the Provider Success team, you will be responsible for onboarding our new providers to PayZen and launching new products with existing customers. You will plan, organize, and manage all phases of a provider launch to ensure robust value is provided to our clients. This includes developing project schedules, managing issues/risks, and on-time execution with cross functional team members and stakeholders. You will drive the process and work closely with revenue cycle leaders, providers, product managers, and development teams. As a key individual contributor, you will develop and maintain process flows, tools and procedures to ensure consistent implementation projects from client to client. You will play a critical role in ensuring your providers understand PayZen’s value, and are set up for long term success. You have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience.

Responsibilities

Oversee the successful implementation of PayZen’s suite of products
Using a consultative approach, develop and execute an implementation strategy consistent with the provider’s expectations
Work with our product and engineering teams to define and manage delivery of the technical implementation
Tasks include defining the exchange of required data, defining integration points, building a data dictionary, managing end-to-end testing and user acceptance testing
Ensure that an effective customer training program is planned and executed
Perform ongoing assessments of customer deployments and take the necessary steps to increase adoption, usage, and derived value
Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear

Qualifications

Significant relevant technical implementation experience in a healthcare setting, preferably within revenue cycle
Prior experience working with engineering and product teams a plus
Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
Ability to create simple and powerful presentations that capture nuance and detail
Ability to manage multiple projects, prioritize effectively, and deliver on time
Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
Previous supervisory/management experience is a plus
Willingness and ability for travel - approximately 10%
Bachelor degree preferred

What we offer to the ideal candidate

An opportunity to positively affect the lives of thousands of patients
Contribute to the development of a product that revolutionizes medical payments in ways never seen before
A chance to join a high-growth company at an early stage
Become a key member of a collaborative, high performing team, shaping its growth and success
Competitive pay, benefits and stock options

$125,000 - $175,000 a year

Market competitive salary with an anticipated base compensation range of $125,000 - $175,000 + 15% variable comp. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$125000K

$175000K

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What You Should Know About Implementations Manager - Remote, Payzen Inc.

Are you ready to transform the healthcare experience as an Implementations Manager at PayZen? In this remote role, you'll be at the forefront of our mission to enhance financial health in the healthcare sector. PayZen is committed to improving access and affordability for patients while easing administrative burdens for providers. As a key member of our Provider Success team, you will lead the charge in onboarding new providers and launching innovative products for our existing clients. Your days will involve planning and managing all phases of provider launches, developing project schedules, and addressing potential risks. Collaboration is key, as you'll work cross-functionally with revenue cycle leaders, providers, and development teams. Drawing from your deep understanding of the healthcare revenue cycle, you’ll ensure our providers realize the full value of PayZen’s offerings, paving the way for their long-term success. By implementing effective training programs and consistently assessing customer deployments, you’ll significantly impact provider satisfaction and product adoption. If you thrive in a dynamic environment and enjoy the challenge of managing multiple projects seamlessly, this role will empower you to make a real difference in the lives of patients and providers alike. Join PayZen, where your contributions will shape the future of medical payments and promote healthcare access like never before!

Frequently Asked Questions (FAQs) for Implementations Manager - Remote Role at Payzen Inc.

What are the responsibilities of the Implementations Manager at PayZen?

As the Implementations Manager at PayZen, your key responsibilities include overseeing the successful implementation of our suite of products, developing implementation strategies tailored to provider expectations, managing technical delivery with engineering teams, and ensuring effective training programs are in place for customers.