Bilingual 2nd Shift Cleaning Supervisor

As a Bilingual 2nd Shift Cleaning Supervisor at City Wide, your main responsibilities will include managing contract compliance, fostering relationships with Independent Contractors, conducting quality assurance inspections, and handling customer complaints and requests. You will collaborate closely with the Facility Services Manager and ensure that operational policies are executed effectively.

To apply for the Bilingual 2nd Shift Cleaning Supervisor position at City Wide, you should possess a high school diploma or equivalent experience in the commercial janitorial services industry. Previous management experience and a background in building maintenance or a related field are highly preferred. Bilingual skills in Spanish or Portuguese are a significant advantage.

City Wide supports the growth of its Bilingual 2nd Shift Cleaning Supervisors by offering comprehensive training, a competitive compensation package, and ongoing professional development opportunities. As a member of a fast-growing company, you will benefit from working in a mission-driven environment that values your contributions and promotes career advancement.

As a Bilingual 2nd Shift Cleaning Supervisor at City Wide, you can expect a dynamic work environment that fosters teamwork and collaboration. You’ll work closely with various stakeholders, including clients, Independent Contractors, and other team members, all while being part of a culture that supports community impact and employee significance.

Essential skills for success as a Bilingual 2nd Shift Cleaning Supervisor at City Wide include effective communication, strong organizational capabilities, attention to detail, and the ability to build relationships. A proactive approach to problem-solving and a commitment to continuous improvement will also be crucial in achieving your goals.

To ensure contract compliance, I regularly review client contracts, communicate key priorities to Independent Contractors, and conduct thorough inspections of the work performed. By fostering open dialogue with all parties involved, I can address any issues quickly and maintain high standards.

In a previous role, a customer expressed dissatisfaction with cleaning services. I listened to their concerns, gathered relevant information from the cleaning team, and took immediate corrective action. I followed up with the customer after the adjustments were made to ensure their satisfaction was restored, highlighting the importance of communication and follow-through.

I believe in fostering strong relationships by setting clear expectations, providing regular feedback, and recognizing their hard work. Meeting regularly to discuss priorities and collaboratively solving any issues helps develop trust and a positive working relationship.

I prioritize tasks by assessing their urgency and impact on operations. I create a to-do list, allocate time slots for each task, and remain flexible to adjust as new priorities arise, ensuring that I stay focused while also being responsive to immediate needs.

I have extensive experience conducting quality assurance inspections by developing checklists based on the client’s cleaning requirements. I systematically assess each area, provide constructive feedback to contractors, and ensure necessary adjustments are made before concluding the inspection.

I would first have a conversation with the contractor to understand their perspective and any challenges they’re facing. Based on that, I would provide direction for improvement, coupled with the necessary support. If performance did not improve, I would follow our company guidelines to reassign their duties.

I prefer using email and CRM systems for clear documentation and communication. Additionally, I find that having regular face-to-face check-ins with my team helps build rapport and allows for immediate feedback and resolution of any concerns.

Ensuring adherence to safety standards begins with educating my team on all protocols. I conduct regular training sessions and equipment usage tutorials, reinforcing the importance of safety. I also perform routine checks to ensure compliance in every aspect of our operations.

I am proficient in Microsoft Office, regularly using Excel for data tracking and reporting, and Word for documentation. I am also experienced with various CRM systems, utilizing them for client interactions and maintaining accurate, up-to-date records.

I believe my extensive background in janitorial services, my management experience, and my bilingual communication skills position me as an excellent fit for the role. My passion for organization and relationship-building aligns perfectly with City Wide's mission to enhance client satisfaction and employee effectiveness.