Job details

Care Coordinator (Bilingual Spanish-English)

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications, we only process one application at a time; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:

Role: Family Growth Associate
Work Schedule: Full Time | 40 hrs per week | Wednesday to Sunday, Mountain Time
Salary Range: US$1200
Employment: Independent Contractor (you will receive your salary in full without any deductions!)

Role and Responsibilities:

We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their lives to access care.

Own and Drive the Family Care Experience:

Act as the primary point of contact for families, ensuring clear and effective communication.
Set and maintain high expectations for family care standards.
Manage the family care pipeline closely with our clinical team to ensure a seamless experience.

Uplift Our Families:

Guide families through the complexities of the healthcare system, providing support and clarity at every step.
Serve as their strongest advocate, offering encouragement and assistance during both challenging and celebratory moments.

Cross-Functional Collaboration:

Act as a key liaison, fostering collaboration across various departments to advance our mission.
Work closely with the Clinical, Product, and Documentation teams to ensure alignment and support for family care initiatives.
Provide valuable insights and feedback to improve processes and enhance family care experience.

Has 1-4 years of experience in roles like Sales Development, Account Management, Customer Success, Call Center, or Customer Service (phone-based).
Excellent Spanish and English communication skills
Skilled in managing complex projects with attention to detail.
Ability to connect with different client personalities and handle diverse situations with flexibility.
Familiarity with CRM tools like Salesforce or spreadsheets
Genuine care for vulnerable and underserved populations with limited access to healthcare.
Willingness to go beyond a 9-5 mindset to provide extra attention and support to families in need.

● Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At our company, you can flex multiple realms of your interpersonal skillset and creativity.

● An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.

Pearl Glassdoor Company Review

4.5

Pearl DE&I Review

3.37

CEO of Pearl

Terry West

Approve of CEO

Average salary estimate

$14400 / YEARLY (est.)

min

max

$14400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Care Coordinator (Bilingual Spanish-English), Pearl

At Pearl, we're excited to invite a passionate, bilingual Care Coordinator to join our team! As a Care Coordinator, you will play a vital role in transforming the lives of underserved families by guiding them through the complexities of the healthcare system. This isn't your average sales position; rather, you'll be the empathetic advocate for families who need your support most. Your main responsibilities will include managing family care experiences, providing clear communication, and acting as the key point of contact for families seeking care. We highly value collaboration, and you will work closely with our Clinical, Product, and Documentation teams to ensure a seamless experience for families. With your excellent Spanish and English skills, you will effectively uplift families, offering assistance both during challenging times and moments of celebration. In this role, having a deep understanding of CRM tools, along with strong project management capabilities, is crucial. You'll be an integral part of our uplifting and compassionate environment, where we empower one another to do better for our community. If you're ready to step beyond the typical 9-5 mindset and have at least 1-4 years of experience in relevant roles, we would love to have you on board as we strive to elevate the lives of families in need!

Frequently Asked Questions (FAQs) for Care Coordinator (Bilingual Spanish-English) Role at Pearl

What qualifications do I need to apply for the Care Coordinator position at Pearl?

To apply for the Care Coordinator position at Pearl, candidates should possess excellent communication skills in both Spanish and English. You should have experience in roles such as Sales Development, Account Management, or Customer Service—preferably 1-4 years. Familiarity with CRM tools like Salesforce is also beneficial, alongside a genuine care for underserved populations.