Operations Associate / Billing Specialist (English-Spanish Bilingual)

The Operations Associate / Billing Specialist at Pearl Talent plays a key role in providing administrative support to the leadership team while managing billing processes. Responsibilities include coordinating meetings, handling health insurance billing, and ensuring a smooth operational workflow. This position demands excellent organizational skills and the ability to manage sensitive information responsibly.

To be considered for the Operations Associate / Billing Specialist role at Pearl Talent, candidates should possess 3-5 years of experience in administrative or billing roles, preferably in healthcare or therapy settings. Bilingual skills in English and Spanish, along with strong attention to detail and problem-solving abilities, are essential.

The work environment for the Operations Associate / Billing Specialist at Pearl Talent is fully remote, allowing candidates the flexibility to work from anywhere. The role also requires overlapping working hours with the Eastern Standard Time zone, ensuring effective communication with the leadership team.

Pearl Talent offers extensive support to their Operations Associate / Billing Specialist through direct mentorship from international industry experts, ongoing learning and development resources, and generous health coverage after a specified duration of employment. They are committed to fostering professional growth and work-life balance.

Being bilingual in Spanish and English provides the Operations Associate / Billing Specialist at Pearl Talent with a significant advantage in communicating with diverse clients, translating documents, and enhancing client interactions, thereby improving overall service delivery.

At Pearl Talent, the Operations Associate / Billing Specialist can look forward to significant career growth opportunities, including potential promotions and access to international networking events, as the company focuses on long-term success for their employees.

The application process for the Operations Associate / Billing Specialist position at Pearl Talent includes several steps: submission of an application, screening, skills assessment, top-grading interview, final interview, job offer, and onboarding. Each stage is designed to evaluate the fit and qualifications of prospective candidates.

When answering this question, elaborate on your previous experiences with billing, any specific tools you've used like QuickBooks or Excel, and your understanding of health insurance claims processes. Be sure to mention any targets you met or challenges you overcame.

In your response, highlight your familiarity with HIPAA regulations and any measures you've implemented in past roles to protect sensitive data, such as using secure communication methods and following organizational protocols.

Discuss your organizational skills and the tools you use for scheduling, such as Google Calendar or other software. Give an example of a time you navigated scheduling conflicts or tightly coordinated meetings among multiple participants.

Explain your conflict resolution skills and approach to customer service. Discuss the importance of empathy, active listening, and finding a constructive solution, and provide an example if possible.

Share your strategies for prioritization and time management, such as daily to-do lists, using project management tools, or setting reminders to track tasks and deadlines.

Illustrate your understanding of executive support by mentioning specific tasks you've handled for leaders, such as managing communications, preparing agendas, or summarizing meeting notes. Highlight any positive feedback you've received from leadership.

Articulate your approach to multitasking, perhaps mentioning techniques like batching similar tasks or using color-coded systems. Provide examples of how you successfully managed competing demands in the past.

Discuss the critical nature of communication in an administrative role, highlighting its importance for efficiency, client relations, and team collaboration. Provide an example of a situation where clear communication made a difference.

In your answer, describe your familiarity with insurance terminology, the claims process, and how you've dealt with denied claims or billing discrepancies. Mention any relevant experiences you have.

Reflect on your career goals, and express your desire to grow within the company, contribute to its mission, and develop your skills in administrative and billing processes. Make it clear how your ambitions align with the company's goals.