Job details

Principal Customer Success Manager

Pendo is looking for a Principal Customer Success Manager to partner with enterprise organizations, drive customer success, and support customer satisfaction and loyalty. The ideal candidate will be a trusted advisor and product expert responsible for developing and executing enterprise-level account strategies.

Skills

Customer success
Account management
Consulting
Software sales
Project management
Stakeholder management

Responsibilities

Develop a deep understanding of Pendo’s technology and create customer success best practices
Maintain a portfolio of customers and drive adoption, retention, and risk mitigation
Establish relationships across different levels of the organization and conduct quarterly portfolio planning
Co-create Success Plans and deliver effective Business Reviews to enable customers to achieve desired outcomes
Advocate for customers internally and facilitate successful implementation, adoption, expansion, and renewals
Provide operational support as needed