Principal Customer Success Manager

Skills

• Customer success
• Account management
• Consulting
• Software sales
• Project management
• Stakeholder management

Responsibilities

• Develop a deep understanding of Pendo’s technology and create customer success best practices
• Maintain a portfolio of customers and drive adoption, retention, and risk mitigation
• Establish relationships across different levels of the organization and conduct quarterly portfolio planning
• Co-create Success Plans and deliver effective Business Reviews to enable customers to achieve desired outcomes
• Advocate for customers internally and facilitate successful implementation, adoption, expansion, and renewals
• Provide operational support as needed

Education

• Bachelor's degree or equivalent work experience

Benefits