Remote CSR (Cantonese Bilinguals Only)

As a Remote Customer Service Representative (CSR) at TEKsystems, you will be primarily responsible for providing language interpretation for incoming calls, specifically for Cantonese speakers. In addition to interpretation, you’ll engage in light administrative work during downtimes, such as database cleanup and some outbound calls. Training will be provided for all duties, ensuring you feel confident in your role.

To apply for the Remote CSR position at TEKsystems, you should have customer service experience in an office setting, basic data entry skills, and phone handling experience. Importantly, fluency in Cantonese is essential, while healthcare experience is not required. A commitment to excellent service and a readiness to learn are crucial for success!

TEKsystems provides comprehensive training for new Remote Customer Service Representatives (CSRs), which includes instructions on handling calls as well as guidance on administrative tasks. This ensures that you are well-prepared to manage your responsibilities confidently and successfully, even if you have no prior experience in healthcare.

As a Remote CSR at TEKsystems, you will benefit from a competitive pay range of $20-$22 per hour, along with a robust benefits package that includes medical, dental, and vision insurance, retirement plans (401k options), life insurance, and generous time-off policies. TEKsystems prioritizes the well-being and support of its employees, promoting a healthy work-life balance.

TEKsystems fosters a positive and inclusive company culture that values partnership and personal development. As a Remote CSR, you'll be part of a team known for its dedication to innovation and supporting each other in transforming client services. The company promotes open communication and a collaborative environment to help you thrive in your role.

When responding to a difficult customer, it's crucial to remain calm and empathetic. Start by actively listening to their concerns and making sure they feel heard. You can then ask questions to clarify their issues and provide solutions. If needed, guide the conversation towards resolution, emphasizing the steps you're taking to help them.

In responding to this question, think of a specific instance where your actions positively impacted a customer. Describe the situation, your role, and the outcome, focusing on how your communication skills and problem-solving abilities made a difference.

Discuss any relevant experience you have with data entry tasks, mentioning specific programs or systems you've used. Emphasize your attention to detail and accuracy, as these qualities are vital when managing data, especially in a healthcare context.

To ensure clarity in interpretation, I focus on understanding both the context and cultural nuances of the conversation. I always aim to maintain a neutral tone, providing accurate translations while conveying the message effectively. Practicing active listening is key to achieving this.

During downtimes, my approach is to stay productive and proactive. I would utilize the time to complete light administrative tasks, engage in database cleanup, or even seek additional training opportunities that could enhance my skills and contributions to the team.

Express your enthusiasm for TEKsystems' commitment to innovation and its collaborative culture. You might mention how the company’s focus on partnership aligns with your values, and discuss your excitement about contributing to a team that makes a tangible impact on customer experiences.

Effective prioritization involves assessing the urgency and importance of each task. I would tackle high-priority calls or tasks first while ensuring that my quality of work remains high, taking the time to address customer needs thoroughly before moving on to subsequent tasks.

To stay motivated while working remotely, I create a structured daily routine, set specific goals for each day, and ensure regular breaks to recharge. Staying connected with colleagues through virtual meetings and communication tools also helps maintain my engagement and motivation.

In fast-paced situations, I find it beneficial to take a few deep breaths and focus on one task at a time. I rely on my time management skills to maintain order and ensure that I meet deadlines without compromising service quality.

Share any relevant experience you have with making outbound calls, whether in a sales, customer service, or administrative context. Highlight your ability to communicate clearly, listen actively, and maintain professionalism on calls, which are critical skills for a Remote CSR role.