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Retail Team Lead (PT) - Huebner

Who We Are:Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.JOB MISSIONAs part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.MAJOR ACCOUNTABILITIES• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates• Be results-driven in achieving our store key performance indicators through training and development of our associates• Deliver a great guest experience utilizing our GUEST service model• Opening/closing the store• Follow safety and reporting regulations, including proper lifting proceduresREQUIREMENTS FOR SUCCESS• Must be 18 years of age or older.• 2 years’ retail supervisory experience preferred• High school diploma or equivalent educational experience• Demonstrated leadership ability• Strong customer service and verbal communication skills• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)Regular Associate BenefitsOur products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.Equal Opportunity EmployerNew Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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What You Should Know About Retail Team Lead (PT) - Huebner, New Balance

Are you passionate about retail and looking to take a leadership role? New Balance, a brand steeped in tradition since 1906, is seeking a part-time Retail Team Lead at our Huebner location in San Antonio, TX. As a Retail Team Lead, you'll be an essential part of our retail leadership team, where your responsibilities will include everything from opening and closing the store to driving results and creating a world-class experience for our guests. You'll lead by example, using New Balance’s Core Competencies to inspire your team and foster a positive atmosphere on the sales floor. Your energy and enthusiasm for coaching associates will help us achieve our store key performance indicators and deliver outstanding guest experiences. We're looking for someone who enjoys engaging customers and is results-driven. If you have at least two years of retail supervisory experience and love to work in a fast-paced environment, this role is perfect for you! Join us as we innovate fearlessly and challenge conventions to make a lasting impact on our communities. Get ready to enhance your leadership skills while enjoying a range of benefits, including a flexible schedule, competitive pay, and opportunities for personal and professional growth. Be a part of something bigger at New Balance!

Frequently Asked Questions (FAQs) for Retail Team Lead (PT) - Huebner Role at New Balance
What are the primary responsibilities of a Retail Team Lead at New Balance Huebner?

As a Retail Team Lead at New Balance Huebner, you'll have various essential responsibilities, including opening and closing the store, creating an exceptional guest experience, coaching and developing your team, and striving to meet our key performance indicators. Your leadership will set the tone for your associates, and your ability to communicate effectively will be crucial in fostering a positive work environment.

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What qualifications do I need to apply for the Retail Team Lead position at New Balance?

To be considered for the Retail Team Lead position at New Balance, you must be at least 18 years old with a high school diploma or equivalent. While two years of retail supervisory experience is preferred, demonstrated leadership ability, strong customer service skills, and effective verbal communication are key attributes we seek. A flexible schedule is also essential to meet the needs of our thriving retail store.

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What does the training and development program look like for a Retail Team Lead at New Balance?

New Balance places a strong emphasis on training and development for our Retail Team Leads. You'll have access to various resources, such as online learning modules and mentorship programs, designed to enhance your professional skills and leadership capabilities. This commitment to growth ensures you are well-equipped to inspire and coach your team, ultimately driving store success.

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Is there a defined career path for a Retail Team Lead at New Balance?

Absolutely! At New Balance, a Retail Team Lead position not only offers valuable hands-on leadership experience but can also pave the way for future advancement within the company. As you excel in driving results and supporting your team, you may have the opportunity to pursue higher leadership roles or specialized positions within the New Balance retail organization.

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What benefits can I expect as a part-time Retail Team Lead at New Balance?

As a part-time Retail Team Lead at New Balance, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance options. Additionally, we provide generous lifestyle reimbursements, 401K, paid time off, and a rewarding associate discount. Our focus on work-life balance means we also offer flexible scheduling to accommodate your needs.

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Common Interview Questions for Retail Team Lead (PT) - Huebner
How do you prioritize tasks when you are leading a team in a retail environment?

When prioritizing tasks in a retail environment, I focus on urgent needs, such as customer service demands and daily operational responsibilities. I believe in delegating effectively by leveraging the strengths of my team. This not only enhances productivity but also fosters a collaborative atmosphere. I would ensure that everyone on the team understands their specific roles and responsibilities for the day.

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Can you provide an example of how you addressed a customer complaint?

Certainly! In a previous role, a customer was unhappy about a product delay. I listened attentively, empathized with their concerns, and offered a solution that involved keeping them informed with updates. By ensuring clear communication and providing a discount on their next purchase, I turned a negative experience into a positive one, ultimately retaining their loyalty.

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What leadership style do you employ when training associates?

My leadership style when training associates is collaborative and supportive. I believe in fostering an inclusive environment where associates feel comfortable asking questions. I encourage open communication and lead by example, demonstrating best practices. This approach not only builds trust but helps associates gain confidence in their abilities.

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How do you motivate your team during slow sales periods?

During slow sales periods, I focus on team engagement and development. I encourage team members to participate in training sessions, discuss new promotional strategies, and brainstorm creative ideas for attracting customers. Keeping the morale high and maintaining a positive environment is crucial to motivating the team even in challenging times.

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Describe a time when you successfully increased sales in your store.

In my previous role, I implemented a new visual merchandising strategy that showcased seasonal products more effectively. By collaborating with my team, we created engaging displays that highlighted our key items. This led to a noticeable increase in foot traffic and, ultimately, a significant boost in sales compared to previous periods.

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How do you ensure compliance with safety regulations in your store?

Ensuring compliance with safety regulations starts with education and continuous training. I conduct regular safety meetings and incorporate safety protocols into our daily routines. By fostering a culture of safety awareness, I ensure that all associates understand the importance of following regulations, including proper lifting procedures and emergency protocols.

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What techniques do you use to manage conflicts among team members?

When conflicts arise among team members, I address them head-on by facilitating open discussions. I encourage both parties to share their perspectives and guide them toward a resolution that respects each individual's viewpoint. By maintaining open communication and focusing on solutions, I create an environment of teamwork and collaboration.

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How do you handle scheduling conflicts with team members?

When addressing scheduling conflicts, I prioritize open communication and aim for flexibility. I listen to my team members’ needs and work collaboratively to find solutions that accommodate their personal schedules while ensuring store needs are met. This approach fosters a supportive environment and encourages loyalty among team members.

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What is your approach to performance evaluations for your team?

My approach to performance evaluations is holistic and constructive. I focus on both strengths and areas for improvement, providing actionable feedback that helps associates grow in their roles. I encourage them to set personal goals, offering my support to achieve them, which ultimately drives team performance.

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Why do you want to work for New Balance as a Retail Team Lead?

I want to work for New Balance because I admire the brand's commitment to community and innovation. The focus on empowering individuals through sport resonates with me. As a Retail Team Lead, I look forward to contributing to a culture that prioritizes personal and professional growth while providing an exceptional guest experience.

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For over a century we've supported athletes in their pursuit of excellence, whether that means winning a medal, setting a personal record, or just taking steps toward a more active lifestyle. We’re proud of that history, but we’re even more excite...

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Part-time, on-site
DATE POSTED
December 22, 2024

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