TABLE GAMES DEALER SCHOOL HIRING EVENT 1/8/2025

As a Table Games Dealer at PENN Entertainment, your primary responsibilities will include providing accurate and efficient dealing at assigned table games, following game procedures for various games including Blackjack and Craps, and ensuring a safe gaming environment. You'll also be responsible for performing accurate chip and cash transactions, assisting customers with understanding game rules, and adhering to all company and state regulations.

To qualify as a Table Games Dealer at PENN Entertainment, candidates should have at least a high school diploma or equivalent. We prefer individuals with some experience in customer service, but what's most important is your ability to handle cash accurately and quickly, pass a math test, and demonstrate your skills during an audition.

Preparing for the audition requires practice in basic card handling and mathematical computations, essential skills for accurate dealing. Familiarize yourself with the rules of popular table games such as Blackjack, Roulette, and Craps, and ensure your manual dexterity is top-notch to handle chips and cards confidently. Good interpersonal skills will also showcase your ability to engage effectively with customers.

PENN Entertainment offers a variety of benefits to Table Games Dealers, including competitive pay, a comprehensive 401k program from Day 1, scholarships for career development, and numerous advancement opportunities. We also focus on employee satisfaction and growth, ensuring that you have the resources to expand your career in the gaming industry.

Key skills for a successful Table Games Dealer at PENN Entertainment include strong mathematical abilities for calculations during game play, excellent manual dexterity for chip and card management, and outstanding interpersonal skills for providing superior customer service. Additionally, the ability to work in a fast-paced environment while maintaining accuracy and focus is crucial.

To ensure accuracy, I focus on maintaining a slow and steady pace while dealing, double-checking my own work, and staying organized with the chips and cards. Additionally, I always double-check payouts and wagers to avoid any errors, thus creating a positive experience for the players.

Absolutely! I once dealt with an upset customer who was unhappy about a game rule. I listened carefully to their concerns, remained calm, and explained the rule while offering alternatives to enhance their experience. This approach not only resolved the issue but also demonstrated my commitment to excellent customer service.

I want to work as a Table Games Dealer for PENN Entertainment because I am passionate about the gaming industry and love creating entertaining experiences for guests. I admire how PENN values professional growth and diversity, and I'm excited about the opportunity to be part of such an energetic team.

I consider my mathematical skills to be strong; I have a solid grasp of basic math and can perform quick calculations under pressure. I enjoy problem-solving and have practiced calculating payouts and wagers, which I believe is essential for a Table Games Dealer.

I have solid experience in cash handling and customer service, having worked in retail where I frequently managed transactions and interacted with customers. I ensure that each transaction is accurate and that the customers feel valued and appreciated, no matter the situation.

To keep the table environment fun and engaging, I encourage light-hearted interactions, share entertaining stories, and remain enthusiastic when dealing. I make sure to read the mood of the players and adjust my tone accordingly to keep the atmosphere lively and enjoyable.

I stay updated on the rules and regulations of different table games by attending training sessions provided by the casino, participating in workshops, and reviewing the official rulebooks regularly. Continuous learning ensures I deliver accurate information to guests.

If I noticed a player cheating, I would discreetly notify my supervisor and ensure that the integrity of the game is maintained while ensuring the other players are unaware. It’s crucial to manage such situations with professionalism and uphold the casino's standards.

The most important aspect of providing great customer service as a Table Games Dealer is creating a welcoming and enjoyable atmosphere. Making players feel valued, addressing their concerns promptly, and ensuring everyone is having fun contributes significantly to a positive experience.

I can contribute to the team culture at PENN Entertainment by bringing my positive energy, supporting my teammates, and sharing ideas to enhance the guest experience. I believe in collaboration and fostering a sense of camaraderie among team members to achieve our common goals.