AR Representative

As an AR Representative at Penn Medicine, your primary responsibilities include efficiently managing Accounts Receivable by utilizing established work queues, working closely with colleagues to ensure collections from third-party payers, and monitoring changes in reimbursement policies. You will also support the providers by developing payment plans and analyzing rejection trends to optimize revenue generation for the practice.

To qualify for the AR Representative position at Penn Medicine, you should possess at least a High School Diploma and have a minimum of four years of experience in medical office environments. Additionally, you must pass any required exams for EMR access, ensuring you're well-prepared to handle the responsibilities of this vital role.

Penn Medicine is committed to employee growth and offers various training sessions to ensure that AR Representatives are well-versed in the necessary systems and processes. Regular meetings with the manager provide opportunities to discuss performance, address challenges, and work on special projects, all contributing to your professional development.

A typical workday for an AR Representative at Penn Medicine involves managing accounts efficiently through various work queues, collaborating with colleagues to resolve outstanding debts, and regularly monitoring third-party payer policies. You may analyze claims, recommend policy changes, and engage with both patients and practice managers to ensure seamless financial operations.

At Penn Medicine, values of teamwork, integrity, and patient-centered care are at the core of everything we do. As an AR Representative, you'll be part of a collaborative environment that encourages open communication and support, allowing you to perform your role effectively while contributing to the health and well-being of our patients and community.

Highlight any previous roles you’ve held where you managed accounts receivable, emphasizing specific tasks such as processing claims, tracking payments, and resolving denials. Share examples of how your attention to detail positively impacted revenue collection.

Discuss your approach to conflict resolution. Emphasize listening to the patient’s concerns, providing clear information about their account, and working collaboratively to find a solution that meets both parties' needs.

Talk about the systems you implement to track due payments, follow up on outstanding claims, and leverage relationships with payers to expedite collections. Mention how prioritizing and staying organized plays a key role in your strategy.

Mention any specific resources, websites, or professional organizations you follow to keep informed. Discuss how proactive communication with colleagues and participation in training can enhance your knowledge.

Share a specific situation where you faced a challenge, such as high denial rates or slow payments, and the steps you took to mitigate that situation. Focus on learning and adaptation as part of your process.

Detail your familiarity with charge entry systems and procedures, including the accuracy needed in processing charge files and any software applications you’ve used. Give an example of how you ensured accuracy in past roles.

Discuss how you categorize tasks based on urgency and importance, using tools for tracking and reminders to ensure timely follow-ups. Highlight your organizational skills and ability to manage multiple priorities effectively.

Mention qualities such as attention to detail, strong communication skills, problem-solving abilities, and a customer-focused mindset. Describe how these traits positively impact client relationships and the team.

Explain your collaborative approach, focusing on clear communication and sharing responsibilities. Provide examples of successes achieved through teamwork in your previous roles in accounts receivable.

Share what motivates you in this role, such as the opportunity to help patients understand their billing, contributing to the financial health of the practice, and supporting quality patient care through efficient billing processes.