VP, Residential Services
The Vice President, Residential Services provides operational oversight, guidance, and support to the Directors and Assistant Directors of the Residential program. This position is responsible for shaping the services that are provided in line with our mission, vision, and values. A data-informed approach will be modeled to create systems that accurately reflect the needs of the program. Support the creation of equitable programs and practices to ensure consistency in the implementation of policies and procedures that impact the agency.
- Ensures that services are delivered in a manner that maximizes effectiveness and efficiency.
- Identifies ways to be more responsive to referral sources.
- Develops and drives department goals, objectives, policies, and procedures with a focus on service delivery and outcomes.
- Provides regular updates to the families of people supported as necessary.
- Collaborates with agency leadership to develop solutions to complex situations.
- Represents the residential program to governmental bodies in the community in town boards and applicable groups.
- Reviews and evaluates work methods and procedures for improving organizational performance, organizational effectiveness, and productivity; identify and resolve problems and/or issues.
- Supports special projects and committees including but not limited to CQL, Self-Advocacy, DEI, Human Rights, Incident Review, and Employee Appreciation.
- Manages department staff including the delegation of tasks and assignments, foster teamwork, collaboration, and innovation; and inspire excellent performance.
- Serves as a mentor to develop and motivate direct reports by setting clear expectations and work standards.
- Works closely with senior team members to promote effective communication, facilitate information sharing and collaborative problem-solving methods.
- Assists in the development and management of data management tools and analytics and supporting a knowledge sharing system and working environment.
- Ensures compliance with all relevant federal, state, and local regulations as well as agency and program policies.
- Bachelor’s degree in Human Services or related field. Master’s degree preferred.
- At least ten years of residential experience.
- At least five years’ experience in leadership position
- Current working knowledge of OPWDD and DOH regulations; applicable federal, state, and local laws, codes and regulations.
- Must be able to display a high level of discretion and understand the sensitive nature of confidential information with superior emotional intelligence.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Wellness Resources
Are you ready to take the lead as the Vice President of Residential Services at our innovative company? In this pivotal role, you'll provide essential operational oversight and support to our dedicated Directors and Assistant Directors within the Residential program. Your mission, should you choose to accept it, is to shape services that are not only aligned with our mission, vision, and values but also modeled on a data-informed approach to meet the actual needs of our program. You’ll be responsible for crafting equitable programs, establishing policies that impact our agency, and ensuring maximum effectiveness in delivered services. By identifying opportunities to enhance responsiveness to referral sources, you'll be setting the stage for a more dynamic service delivery. Collaboration is key! You’ll work hand-in-hand with agency leadership to devise solutions for complex situations while also representing our residential program to various community and governmental bodies. With your extensive experience in this field, you’ll evaluate work methods for continual improvement while managing your department staff, fostering teamwork, and inspiring peak performance. Were you thinking of ways to juggle compliance with federal and state regulations? You’ll also oversee this crucial aspect, ensuring the agency operates within legal frameworks. You’ll come to this role armed with a Bachelor’s degree in Human Services and ideally a Master's, plus a solid decade of residential experience that includes five years in a leadership capacity. Join us and help elevate our residential services to new heights!
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