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Field Service Engineer-GA

Are you a mechanical mastermind? Do you love the sound of a machine as it springs into life after a few hours of hard-core maintenance?

Phillips Commercial, a division of Phillips Corporation, is looking for our next Virtuoso Field Service Engineer to join our Team in Georgia.

We are looking for people with CNC experience or strong mechanical and electrical backgrounds for Service Engineer roles throughout our territory. In this role, you’ll be based out of your residence and travel throughout the state Monday through Friday in a company-supplied van, troubleshooting, repairing and installing CNC machines at various customer locations.

If you, like us, never accept any goal less than audacious even if that path isn’t well defined presently, and move towards it through determination and the desire to be the best, you may want to read further.

At Phillips, our mission is “To partner with thought leaders and creators providing the needed know-how and machinery to transform human society in ways that make life immeasurably better”. Our vision is two-fold; to be the world’s bet supplier of manufacturing technology, and to create a Phillips Community where we learn to live great lives.

In this role, you will be creating legendary value to our customers through service by being the world’s best and most knowledgeable service engineer in the industry with the desire to continually learn each and every day.

Experience with CNC machines or a strong mechanical aptitude.

A mechatronics, machining or engineering certificate or degree is a plus but not required, especially if you have industry experience.

Provide world class customer service through solution driven service and building lasting relationships with our customers.

Seeking out and effectively eliminating roadblocks for our customers, in turn ensuring lasting long term partnerships and ensuring future work for Phillips.

Ability to travel up to 80% of the month at times within your region between Monday and Friday.

Compensation at Phillips is based on the market and your individual level of contribution. The expected pay range for a qualified person in this role is between $50,000.00 and $75,000.00 annually. If you have a different suggestion, please mention it in your application.

Our Phillips community is a unique blend of high performance, passionate, and deeply caring individuals, and teams, on the path to virtuosity for the purpose of providing leaps in productivity and prosperity around the world. Please apply on our website today at https://apply.workable.com/phillips-corporation/

Phillips Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Phillips Corporation is an E-Verify participant.

Average salary estimate

$62500 / YEARLY (est.)
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$50000K
$75000K

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What You Should Know About Field Service Engineer-GA, Phillips Corporation

Are you a mechanical mastermind? Do you get a thrill from hearing machines spring to life after some hardcore maintenance? If so, Phillips Commercial, a dynamic division of Phillips Corporation, wants you to be our next Virtuoso Field Service Engineer in Georgia! We’re looking for individuals with impressive CNC experience or strong mechanical and electrical backgrounds to provide hands-on service to our customers. You'll have the exciting opportunity to travel statewide from your home base, troubleshooting, repairing, and installing CNC machines at various locations in a company-supplied van. At Phillips, we don't just aim for the ordinary; we chase audacious goals and thrive on determination and a passion for excellence. Our mission? To partner with visionaries and creators, equipping them with the tools and know-how to dramatically enhance lives. As a Field Service Engineer, you'll play a crucial role in delivering legendary value through world-class customer service, forging lasting relationships, and lifting roadblocks that might hinder customer success. While having a mechatronics, machining, or engineering degree is a plus, our priority is your hands-on experience and your drive to learn. Be prepared to travel up to 80% of the month and enjoy a pay range between $50,000 and $75,000 annually. If you're excited about the idea of joining a community of high-performing, passionate, and caring individuals, we want to hear from you! Apply today and take the first step towards turning your passion into a promising career with Phillips Corporation.

Frequently Asked Questions (FAQs) for Field Service Engineer-GA Role at Phillips Corporation
What are the primary responsibilities of a Field Service Engineer at Phillips Commercial?

As a Field Service Engineer at Phillips Commercial, your main responsibilities include troubleshooting, repairing, and installing CNC machines at various customer sites throughout Georgia. You'll be expected to provide exceptional customer service, build long-term relationships, and effectively eliminate roadblocks for customers, ensuring they receive the best solutions possible.

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What qualifications are necessary for the Field Service Engineer position at Phillips Commercial?

While having a degree or certificate in mechatronics, machining, or engineering is beneficial, it's not strictly required for the Field Service Engineer role at Phillips Commercial. What's essential is your experience with CNC machines and a strong mechanical and electrical background. Candidates who show a genuine passion for learning and growth are highly valued.

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What kind of travel is expected for a Field Service Engineer at Phillips?

As a Field Service Engineer at Phillips, be prepared for significant travel, with expectations of up to 80% travel throughout the month. You will be traveling locally in a company-provided van, so a flexible and adventurous spirit is crucial for enjoying this role.

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What is the compensation range for the Field Service Engineer position at Phillips?

The compensation for the Field Service Engineer role at Phillips ranges from $50,000 to $75,000 annually. This range is contingent on your qualifications and contributions, and you are encouraged to mention your expectations in your application.

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What qualities does Phillips seek in a Field Service Engineer?

Phillips seeks individuals who are passionate, high-performing, and deeply caring, with an unwavering commitment to learning and personal growth. A successful Field Service Engineer is someone who not only has technical expertise in CNC machines but also excels in providing excellent customer service and building lasting relationships.

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Common Interview Questions for Field Service Engineer-GA
Can you describe your experience with CNC machines?

In answering this question, be detailed and specific. Discuss the types of CNC machines you’ve worked with, the roles you’ve played in their maintenance or troubleshooting, and any notable successes you’ve had. It’s essential to highlight your hands-on experience and problem-solving skills.

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How do you prioritize customer issues while on site?

Explain your approach to customer service and prioritization. Discuss the importance of understanding customer needs, assessing the urgency of issues, and ensuring effective communication throughout the troubleshooting process to guarantee customer satisfaction.

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Tell us about a time you overcame a significant challenge as a Field Service Engineer.

Share a specific situation where you faced a tough challenge related to machine repair or customer service. Illustrate how you identified the problem, the steps you took to resolve it, and the positive outcome that resulted. This demonstrates your problem-solving abilities and resilience.

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What safety practices do you follow when working with machinery?

Safety is paramount in this role. Discuss the standard protocols you adhere to, such as wearing appropriate personal protective equipment (PPE), conducting risk assessments, and following operational guidelines. Highlighting your commitment to safety will reassure interviewers of your professionalism.

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How do you stay updated with the latest technology in CNC machines?

Emphasize your continuous learning habits, such as attending workshops, reading industry publications, and participating in online forums or communities. Expressing your eagerness to learn shows that you’ll be proactive in keeping your skills current, benefiting both you and the company.

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What do you think is the most challenging aspect of the Field Service Engineer role?

Answer thoughtfully by mentioning specific challenges like the unpredictability of schedules, varying customer needs, or complex technical issues. Then, explain how you would approach these challenges, showcasing your problem-solving and adaptability attributes.

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Can you explain a time when you provided exceptional customer service?

Share a story that highlights your dedication to customer satisfaction. Focus on the steps you took to ensure a customer’s needs were met, emphasizing your communication skills and your ability to develop a strong professional relationship.

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How would you handle a situation where you couldn't resolve a technical issue on site?

Be honest about the inherent unpredictability of technical work. Discuss how you would approach the situation, perhaps by communicating promptly with the customer, analyzing the issue from different angles, and informing them of the next steps, whether that involves further diagnosis or escalation.

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What motivates you in your work as a Field Service Engineer?

Consider discussing your passion for technology, your desire to help others succeed through solutions, and the satisfaction of seeing machines operate smoothly after your interventions. This gives insight into your work ethic and values.

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Why do you want to work for Phillips Commercial?

In answering this question, align your personal values with Phillips’ mission and vision. Discuss your admiration for their commitment to innovation, customer service, and how you believe you can contribute to their goals within the community.

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Phillips is a family-owned global manufacturing services company that specializes in engineered product solutions, and additive manufacturing technology. Phillips is located in Maryland.

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Full-time, remote
DATE POSTED
January 3, 2025

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