Solutions Engineer | $110K-$130K + Benefits + Remote | Leading SaaS solution empowering real estate and property managers

As a Solutions Engineer at our leading SaaS company, your main responsibilities will include leading technical onboarding, managing implementation processes for clients, collaborating with stakeholders, and providing tailored solutions for property management applications. You'll also conduct product demonstrations and train clients on best practices to ensure successful adoption of the software.

To succeed as a Solutions Engineer at our company, you must have SaaS or tech property management application experience, with a background in solution engineering or similar roles. Ideal candidates will possess 5-10+ years of experience in pre-sales support or implementation roles, along with strong communication skills to engage with both technical and non-technical stakeholders.

Collaboration is key for a Solutions Engineer at our leading SaaS company. You will work closely with the sales, customer success, and product development teams to ensure that client requirements are met, and that customized solutions align with the platform’s capabilities. This cross-functional collaboration enhances client satisfaction and drives successful implementation.

Our leading SaaS company offers a comprehensive benefits package for the Solutions Engineer position, including dental, health, and vision insurance, generous PTO, a retirement plan, and a quarterly performance-based bonus structure. We value our employees and strive to provide a supportive work environment.

Yes, the Solutions Engineer position at our leading SaaS company offers remote work opportunities. However, candidates must be located within a 2-3 hour distance from Philadelphia, PA, as occasional travel to client sites may be required for successful onboarding and implementation.

In answering this question, focus on specific SaaS projects you've worked on, outlining your role in implementation and any notable results. Highlight your understanding of property management technology and your success in collaborating with both sales and technical teams to deliver effective solutions.

Discuss your structured approach to onboarding, emphasizing your ability to assess client needs, communicate effectively, and provide comprehensive training. Share examples of how you've tailored implementations based on specific client requirements in the SaaS industry.

Explain your methodical approach to technical implementation, including stakeholder engagement, setting clear timelines, and regular check-ins to address any concerns. Emphasize the importance of open communication and flexibility to adapt to client needs during the process.

Discuss how you would carefully document customer requirements and communicate effectively with both the client and the development team. Highlight your problem-solving skills and emphasize the importance of transparency in managing expectations while presenting feasible solutions.

Illustrate your belief in the value of customer feedback as a critical component of the implementation process. Share how you have utilized client feedback to improve product offerings and enhance the overall user experience in previous roles.

Describe your time management skills and techniques that help you prioritize tasks and meet deadlines. Share specific tools or methods you use to keep track of multiple projects while ensuring each client receives the attention they need for a successful implementation.

Discuss your ability to simplify complex technical information and present it in a relatable manner for non-technical stakeholders. Use examples of past presentations where you successfully engaged audiences and ensured they grasped the product's value.

Reflect on a challenging project in your past experience, detailing the obstacles faced and the proactive steps you took to overcome them. Discuss how this experience has shaped your approach to future implementations.

Identify key performance indicators such as user adoption rates, client satisfaction scores, and time to completion. Discuss how tracking these metrics helps you gauge the effectiveness of your implementation strategies and drive continuous improvements.

In your response, focus on your passion for SaaS technology and the real estate sector. Highlight the alignment of your skills with the company's mission and values, expressing enthusiasm for the opportunity to contribute to innovative solutions that enhance the tenant experience.