Customer Service Specialist | $70K-$80K + Benefits | Industry Leading Integrated Solutions Provider
Company Description
You must be within commuting distance of Philadelphia for this role. And be willing to travel to the office 4-5 times a week.
Our client is an industry-leading, award-winning integrated technology solutions provider for builders and building owners. They’ve been in business for 10+ years and are a one-stop shop for all connected building needs, including low-voltage cabling and infrastructure, network build-out, and all IP endpoints, including access control, IP cameras, Wi-Fi, and A/V. Their CEO has been featured on Fortune Magazine, acknowledging their service quality for its reliability and efficiency, and they have won the Thought Leadership Award in 2024.
Benefits:
- Dental, health, and vision insurance
- PTO
- Retirement plan
- Quarterly performance-based bonus structure
Job Description
We are seeking a Customer Support Specialist with hands-on experience in VoIP, Networking, and CCTV systems troubleshooting. The ideal candidate will have a strong technical background and the ability to provide advanced support through ticketing systems while maintaining excellent communication with both internal teams and external clients.
Responsibilities:
- Act as a technical point of escalation for support and field-related issues.
- Troubleshoot and resolve issues related to VoIP systems, network connectivity, intercom, and CCTV system performance.
- Manage and respond to support tickets via platforms such as Zendesk, Freshdesk, or similar tools.
- Collaborate with engineering and project teams to escalate and resolve persistent or complex issues.
- Document solutions and contribute to the internal knowledge base and SOPs.
- Ensure a high level of customer satisfaction by providing timely updates and resolutions.
- Identify recurring problems and recommend system enhancements or automation to improve productivity and minimize downtime.
Qualifications
- 3-7+ years of technical support experience in a customer-facing environment.
- Proficient in VoIP systems (e.g., SIP, PBX), basic network troubleshooting (LAN/WAN, switches, firewalls), intercom, and CCTV technologies (IP cameras, DVR/NVR systems).
- Experience/knowledge of Security systems like Access control is a plus.
- Versatile technologist familiar with various types of technologies.
- Solid understanding of business operations and how technology can support different departments (sales, marketing, finance, etc.)
- Strong knowledge of ticketing systems and ability to prioritize based on severity and SLA.
- Excellent communication skills and customer service mindset.
- Ability to work independently, think critically, and handle multiple support cases concurrently.
- Experience with remote support tools and basic configuration interfaces.
Additional Information
About SaaS Talent
SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.
Reach out to us at www.saas-talent.com to learn more about how we can help you.
SMS Communication Consent Disclaimer
By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
An impactful opportunity to join a mission-driven SaaS startup as a Senior Machine Learning Scientist focused on real-time outage intelligence and infrastructure reliability.
Innovate and scale cutting-edge machine learning models with a leading SaaS company protecting critical infrastructure in the Philadelphia area.
Drive clinician relationships and enterprise customer success as Partner Success Director at Abridge, a pioneering AI healthcare startup.
Drive SMB client success by leading onboarding and implementation efforts at vcita, a top service provider software company offering a hybrid work environment in St. Petersburg, FL.
Act as a hospitality ambassador for Village Green, providing exceptional concierge services and assisting with leasing inquiries at our Cleveland community.
Athletico seeks a dedicated Front Office Coordinator in Ashland, VA, to deliver first-class patient service and coordinate clinic operations.
Seeking a Medical Front Office - Patient Service Specialist in Trafford to ensure exceptional patient experiences and efficient front desk management.
A skilled Customer Success Manager is needed at Steele Benefits to foster client relationships and optimize benefit enrollment and engagement within a flexible hybrid work environment.
IMA Medical Group seeks a bilingual Front Office Assistant in Davenport, FL to deliver outstanding patient service and administrative support in a medical office setting.
Serve small business customers as a Hybrid Customer Care Professional at American Express, combining exceptional service with product expertise to drive client success and career growth.
A health insurance organization is hiring a Customer Service Representative to manage inbound and outbound calls, assist with enrollments, and ensure customer satisfaction in a hybrid setting.
Recorded Future is looking for a dynamic Customer Success Manager to manage a diverse client portfolio and enhance customer outcomes through innovative cybersecurity service solutions.
Customer Service Representative at Altisource responsible for credit verification, customer support, and operational assistance in mortgage services.
Serve as a vital front-line Customer Service Specialist supporting student recruitment and enrollment operations at TSTC Abilene.
Support members as an Outreach Representative at Highmark Inc. by providing telephonic assistance and coordinating preventive health services remotely.
PhillyTech's vision is to be the #1 resource to help Software-as-a-Service (SaaS) and Hi-Tech companies succeed. For 24+ years, PhillyTech has helped hire 1000+ professionals in the US, and outside the US, generated 10,000+ leads and $100M+ in rev...
73 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
