General Manager - Corte Madera

As a General Manager at Philz Coffee in Corte Madera, you will oversee all store operations, focusing on leading the team, ensuring exceptional customer service, and managing the financial health of the location. Your role includes establishing a strong team culture, training employees, maximizing store revenue through effective P&L management, and fostering an inclusive environment that reflects our core values.

To qualify for the General Manager position at Philz Coffee in Corte Madera, you should have at least 3 years of experience in managing a high-volume customer service business, preferably in food service or retail. A proven track record in financial management, team development, and excellent communication skills are essential, along with a proactive attitude and an ability to create an engaging team environment.

Philz Coffee supports General Managers by providing extensive training and professional development opportunities. You will receive guidance on operational excellence, financial management, and effective team leadership. Additionally, there's ongoing support to ensure you're comfortable in your role and empowered to create a positive workplace culture that aligns with Philz's mission.

At Philz Coffee, there are ample opportunities for career advancement for General Managers. As you successfully lead your team and contribute to store performance, you can explore paths into district management or other leadership roles. The company values internal growth and invests in its General Managers by providing the necessary resources and support for professional development.

General Managers at Philz Coffee should embody our Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. These values guide your interactions with team members and customers alike, ensuring that the culture at Philz fosters warmth, community, and a commitment to bettering people's days.

To ensure a positive customer experience, focus on training your team to prioritize customer needs, actively listen to feedback, and maintain a welcoming atmosphere. Share examples of how you've successfully created a customer-centric culture in past roles.

Share your experience managing P&L statements, analyzing financial data, and implementing strategies to drive revenue growth. Highlight specific instances where your financial management skills led to successful outcomes for your previous employer.

Discuss your approach to recruitment, emphasizing diversity and inclusion efforts, as well as your strategies for creating an engaging workplace where all team members feel valued and motivated to succeed.

Address performance issues proactively by establishing clear expectations. Utilize constructive feedback and regular check-ins to guide improvement while fostering a supportive environment that encourages open communication.

Emphasize your commitment to inclusivity by discussing training initiatives, team-building activities, and how you encourage feedback from all team members. Highlight how these factors contribute to a positive workplace environment.

Explain how you plan to incorporate the Core Values into everyday operations, such as training sessions, team meetings, and personal interactions, ensuring they resonate with each team member and reflect in customer interactions.

During busy periods, create a motivating environment by emphasizing collaboration, celebrating small wins, and maintaining open communication. Share techniques you've found successful in balancing workload and team morale.

Describe methods such as recognition programs, regular feedback sessions, and opportunities for personal and professional growth, but make sure you personalize the approach to your previous experiences.

Discuss specific sources you monitor for industry trends, your commitment to ongoing education and how you integrate new insights into the store's operations for ongoing improvements.

Express your passion for both coffee and community, and align your personal values with Philz’s mission of Bettering People’s Day. Highlight how you can contribute to and grow within their vibrant culture.