Home Health Intake Coordinator

As a Home Health Intake Coordinator at Phoenix Home Care and Hospice, your primary responsibilities include processing and coordinating referrals for home health services, scheduling appointments, and ensuring smooth communication among nursing staff, clients, and families. You'll also handle data entry and insurance verifications while collaborating with the sales and marketing team to promote our services effectively.

To qualify for the Home Health Intake Coordinator position at Phoenix Home Care and Hospice, you should have at least a year of experience in a general office environment. Familiarity with medical terminology is a plus, though we are willing to train. Strong customer service skills, reliability, attention to detail, and effective verbal and written communication are also essential to succeed in this role.

The work schedule for the Home Health Intake Coordinator at Phoenix Home Care and Hospice is Monday through Friday from 8am to 5pm. This full-time position allows you to enjoy weekends off while making a significant impact on the lives of our clients during the week.

Phoenix Home Care and Hospice offers a robust benefits package for Home Health Intake Coordinators, including competitive hourly pay ranging from $18 to $20, multiple medical plan options, dental and vision coverage, a 401K program, life insurance options, paid time off for vacation, sick days, and holidays, along with short-term and long-term disability policies.

To apply for the Home Health Intake Coordinator position at Phoenix Home Care and Hospice, you can visit our website to submit your application or resume. We are eager to review your qualifications and hope to welcome you to our compassionate team.

Prioritizing tasks is crucial for a successful Home Health Intake Coordinator. I assess the urgency and impact of each task, such as referrals needing immediate attention versus scheduling. I like to maintain a to-do list and use organizational tools to keep track of everything, making adjustments as necessary to ensure efficient workflow.

While I may not have direct experience in home health, I have collaborated extensively with healthcare teams, coordinating schedules and ensuring effective communication between staff and clients. I understand the regulatory requirements and the importance of providing excellent customer service in healthcare settings.

In my previous office role, I encountered a situation where a scheduling conflict arose due to an unexpected staff absence. I quickly reorganized priorities, communicated with all affected parties, and found an alternative solution that met the needs of our clients while ensuring service continuity.

I am drawn to Phoenix Home Care and Hospice because of its mission to provide compassionate and quality care. I believe in supporting clients and their families during critical times, and I resonate with your organization’s values that prioritize integrity and innovation in healthcare.

Effective communication is achieved through clarity and consistent follow-ups. I utilize various communication channels, such as emails, phone calls, and meetings, to keep everyone informed. Additionally, I ensure all parties have access to crucial information by documenting and sharing important updates.

Handling difficult conversations requires empathy and transparency. I approach such discussions by actively listening to their concerns, validating their feelings, and offering solutions or options where possible. My goal is to ensure that they feel heard and supported throughout the process.

I have extensive experience with data entry and insurance verification, ensuring accuracy and compliance with industry standards. I meticulously check all details, cross-referencing with multiple sources to confirm coverage before submitting documents to avoid delays in service.

I am proficient in several scheduling and coordination software applications, such as Microsoft Office and various healthcare management systems. I am also quick to learn new tools and enjoy finding ways to optimize workflows with technology.

I handle multiple referrals by staying organized and creating a systematic approach. I categorize referrals by urgency and follow up regularly. I use checklists to ensure that no detail is overlooked and keep communication open with all stakeholders to manage expectations efficiently.

I believe the most important quality in a Home Health Intake Coordinator is empathy. Understanding the needs of clients and their families allows for better communication and care coordination. Balancing this with strong organizational skills helps ensure everything runs smoothly in a home health setting.