RN Hospice Case Manager

As an RN Hospice Case Manager at Phoenix Hospice, your primary responsibilities include educating patients and their families about the hospice process and the care plan, coordinating care with an interdisciplinary team, consulting with physicians regarding patient conditions, and conducting both initial and ongoing comprehensive assessments. The role demands you to ensure the highest quality of life for terminally ill patients while providing compassionate support to their families.

To qualify for the RN Hospice Case Manager position at Phoenix Hospice, you must possess a valid Kansas RN License. While hospice experience is preferred, it is not required. Additionally, having a valid driver's license and auto liability insurance is necessary since the role involves traveling to patients' homes.

The work schedule for the RN Hospice Case Manager at Phoenix Hospice is full-time, Monday through Friday from 8 am to 5 pm. Additionally, there are on-call responsibilities approximately every 8 to 12 weeks, allowing for a balance between work and personal time.

Phoenix Hospice offers an extensive benefits package for RN Hospice Case Managers, including multiple major medical plans to choose from, dental and vision coverage, paid mileage, a 401K plan, PTO, and tailored orientation and training for new hires. This commitment to employee well-being emphasizes the supportive culture of the organization.

At Phoenix Hospice, compassion is ingrained in our culture. We focus on equity, diversity, and inclusion, ensuring every RN Hospice Case Manager can thrive in a respectful environment. Our supportive hospice team cultivates a culture of motivation, understanding, and care, making it easier for our clinicians to provide the best care to patients and their families.

To effectively prioritize patient care, I focus on conducting thorough assessments and understanding both medical and emotional needs of the patients and their families. This involves strong communication with the interdisciplinary team to align on care goals and immediate concerns, ensuring no aspect of patient care is overlooked.

In my previous roles, I regularly facilitated coordination among various healthcare professionals by organizing case conferences and sharing relevant patient information. This approach fostered teamwork and ensured that each member of the cares team was informed and aligned with the patient’s care plan.

Handling difficult conversations about end-of-life care requires empathy and clarity. I approach such discussions by being transparent about the patient's condition while ensuring that I listen actively to their concerns. Providing support and resources, while maintaining a compassionate demeanor, helps families navigate these challenging discussions.

I utilize a combination of educational materials and personalized discussions to educate patients and families about hospice care. Using clear, jargon-free language allows me to explain processes, answer questions, and address any fears, providing comfort and a better understanding of what to expect.

To ensure compliance with healthcare regulations, I keep abreast of current policies and engage in continuous education and training. Regularly reviewing care documentation and attending workshops or seminars helps me maintain adherence to all guidelines, ensuring patient safety and quality of care.

In my last position, I contributed to the interdisciplinary team by bringing valuable insights regarding patient needs during our meetings. I shared patient feedback that led to adjustments in the care plan, demonstrating how listening to families can drive collaborative care improvements.

The most important quality for an RN Hospice Case Manager is compassion. Being able to empathize with patients' and families' struggles enables me to provide emotional support while also delivering high-quality medical care during such a critical time in their lives.

I manage stress by practicing mindfulness techniques, such as meditation and deep breathing exercises, to help maintain mental clarity. Regular reflections and seeking support from colleagues also allow me to navigate the emotional challenges while staying focused on the needs of my patients.

Evaluating a patient's condition involves continuous monitoring, taking note of any changes during visits, and closely communicating with the patient's family and interdisciplinary team. This ensures timely adjustments to the care plan that enhance the patient’s comfort and quality of life.

I want to work as an RN Hospice Case Manager at Phoenix Hospice because I feel deeply aligned with your mission of providing compassionate care and creating New Beginnings. Your commitment to equity, diversity, and fostering a supportive work environment resonates with my own professional values, and I am eager to contribute my skills to such a dedicated team.