DELI GENERAL MANAGER

As a Deli General Manager at Pilot Flying J, your main duties include overseeing daily operations in the deli, managing staff performance and schedules, ensuring customer satisfaction, and leading sales initiatives to achieve profit goals. Additionally, you'll be responsible for maintaining effective vendor relationships and ensuring that all health and safety standards are met.

To qualify for the Deli General Manager position at Pilot Flying J, you should have 2-3 years of management experience in a restaurant, deli, or foodservice setting. Previous experience in high-volume retail management with P&L accountability is crucial. Strong leadership skills, a customer-focused mindset, and flexibility to work varied hours, including weekends and holidays, are also essential.

Pilot Flying J is committed to employee development, offering a range of benefits that foster growth, such as tuition reimbursement for further education, training programs, and leadership coaching. As a Deli General Manager, you will have opportunities to develop your managerial skills and advance within the company, ensuring your career continues to flourish.

The pay for a Deli General Manager at Pilot Flying J starts between $43,888.00 and $59,050.00 per year, depending on experience and qualifications. Additionally, the company offers a comprehensive benefits package that enhances the overall compensation.

As a Deli General Manager at Pilot Flying J, you can look forward to a competitive benefits package that includes a nationwide medical plan, dental and vision coverage, a 401(k) plan, flexible spending accounts, adoption assistance, and weekly pay. These benefits not only support your health and well-being but also contribute to a positive work-life balance.

In interview responses, it's beneficial to highlight your approach to leadership. You could mention that you believe in a collaborative and motivating leadership style. Explain how you engage team members in decision-making and set clear goals to foster a positive work environment.

In answering this question, emphasize your conflict resolution skills. Describe how you address conflicts directly and empathetically, working towards a resolution that supports both the team’s cohesion and operational goals.

Share specific strategies that have proven effective in your past roles. This could include promotional campaigns, upselling techniques, and ways to enhance customer engagement. Show that you understand the importance of both customer satisfaction and sales metrics.

Provide an example from your experience where you implemented inventory controls that reduced waste and boosted productivity. Discuss the systems you put in place and the results they achieved.

Emphasize your commitment to customer service excellence. Discuss how you train your team to prioritize customer needs, handle complaints, and exceed expectations, creating a welcoming atmosphere for guests.

In your answer, focus on your familiarity with P&L statements. Talk about your experience analyzing financial reports to make informed business decisions, manage costs, and maximize profitability.

Discuss your techniques for boosting team morale during peak hours. This could include recognizing individual efforts, fostering a supportive team environment, and keeping communication open to ensure everyone is focused and engaged.

Highlight your approach to onboarding and training. You can mention structured training programs, mentorship opportunities, and hands-on learning as effective ways to ensure new employees adapt smoothly.

Discuss your proactive approach to vendor management, emphasizing regular communication, fair negotiations, and resolving any issues quickly. A good rapport with vendors is crucial for ensuring the quality and consistency of your inventory.

Mention that you seek candidates who demonstrate a strong work ethic, excellent communication skills, and a customer-centric attitude. Highlight the importance of teamwork and how those qualities contribute to a successful deli operation.