Deli Shift Leader - job 1 of 3

As a Deli Shift Leader at Pilot Company, your primary responsibilities will include supervising team members in the hot deli area, ensuring fresh food offerings, maintaining cleanliness, and keeping supplies stocked. You'll also be providing top-notch guest service and supporting the Deli Manager in various tasks to foster a customer-friendly environment.

To qualify for the Deli Shift Leader position at Pilot Company, candidates should have prior experience in a similar role, especially in the restaurant or foodservice sectors. A basic understanding of food safety standards is essential, along with excellent customer service skills. The ability to work well in a team and maintain a flexible schedule is also important.

The pay range for a Deli Shift Leader at Pilot Company starts between $13.05 and $18.90 per hour. The exact rate will depend on your experience and qualifications, making it a competitive option for those who meet the criteria.

As a Deli Shift Leader at Pilot Company, you'll need to maintain a flexible schedule. This may include working nights, days, weekends, and holidays, allowing you to balance your personal life while also meeting the needs of our customers.

Pilot Company offers a robust package of benefits for Deli Shift Leaders, including a nationwide medical plan, dental and vision insurance, 401(k) options, flexible spending accounts, adoption assistance, and tuition reimbursement, making it an excellent opportunity for your career.

Handling disagreements effectively is vital for maintaining a positive work environment. As a Deli Shift Leader, I would first listen to both parties, encourage open communication, and mediate the conversation. My goal would be to find a solution that reinforces teamwork and focuses on our shared objective: excellent guest service.

My approach to ensuring food safety involves regular training for team members on food handling procedures, frequent checks on food temperatures, and maintaining cleanliness in the work area. I believe consistency in following food safety protocols promotes a healthier environment for both staff and customers.

In a previous role, I once encountered a customer who was dissatisfied with their meal. I listened actively and empathized with their concerns. I swiftly offered a replacement meal and a discount, turning their experience around. I believe exceptional customer service stems from understanding customer needs and responding effectively.

Teamwork in a deli context means collaborating to ensure that every aspect of our service runs smoothly. It involves clear communication, supporting each other during busy times, sharing responsibilities, and ultimately working together to provide a fantastic experience for our guests.

When training new team members, I focus on a combination of hands-on practice, shadowing experienced staff, and providing clear explanations. I think it’s important to encourage questions and provide feedback throughout the training process to build their confidence and competency.

Managing stress during peak hours requires staying organized and focused. I prioritize tasks and remind myself to stay calm. I also ensure that my team is well-prepared and that we communicate clearly to keep things running smoothly, which helps alleviate stress.

Upselling is a great way to enhance customer satisfaction and increase sales. I believe in recommending complementary items that genuinely enhance the customer’s experience, rather than focusing solely on boosting sales numbers. Building relationships with customers can lead to natural upselling opportunities.

I emphasize proactive planning and delegation. Assigning specific tasks to team members ensures that we can keep the deli clean and well-stocked without overwhelming anyone. Regularly checking inventory and anticipating needs during busy shifts allows us to maintain efficiency.

My motivation comes from my passion for food and serving others. I love creating enjoyable experiences for customers and being part of a team. The dynamic environment and the ability to make a positive impact on people’s day keep my enthusiasm alive in the food service industry.

Fostering a customer-focused culture begins with leading by example. I encourage team members to prioritize guest interactions, provide regular training on customer service skills, and recognize and celebrate successes. Regular feedback and discussion about customer experiences help reinforce this culture.