Sales Support Administrator

The Sales Support Administrator at Pilot is essential for a smooth customer onboarding process. Main responsibilities include ensuring customer data accuracy, preparing onboarding packets, and working cross-functionally with Sales and Onboarding teams to resolve any issues. You'll also own process improvement projects to drive operational efficiencies.

To apply for the Sales Support Administrator role at Pilot, you should have at least 1 year of experience in order management, sales support, or related administrative fields. Excellent communication skills, attention to detail, and proficiency in tools such as MS Office, Google Suite, and Salesforce are also highly desired.

Success as a Sales Support Administrator at Pilot comes from strong collaboration with Sales and Boarding teams, ensuring accurate customer data entry, and proactively resolving issues. Maintaining a customer-centric mentality and effective communication are crucial for achieving a seamless onboarding experience.

At Pilot, we foster a culture of innovation and collaboration. As a Sales Support Administrator, you'll be part of a diverse team that values agility and accountability. You'll have the opportunity to work closely with experienced professionals who are passionate about disrupting the financial industry.

As a Sales Support Administrator at Pilot, you'll benefit from our commitment to employee development and happiness. We invest in your growth and provide opportunities for skill enhancement, all while being part of a company that's rapidly expanding in the fintech space.

When answering this question, focus on specific examples of how you've accurately managed customer data in previous roles. Highlight your attention to detail and any tools you've used to ensure data integrity.

Discuss your approach to prioritization, perhaps through the use of checklists or project management tools. Provide real examples of situations where you successfully managed multiple deadlines while maintaining quality.

Emphasize the importance of clear communication. Share methods like regular check-ins, utilizing collaboration tools, and your willingness to be proactive in addressing any issues that may arise.

Provide examples of past process improvements you've implemented. Discuss your analytical problem-solving skills and how you're able to identify areas for efficiency gains within workflows.

Mention specific tools that are relevant, like MS Office, Salesforce, or Google Suite. Explain why you're proficient with these tools and how they help you in a Sales Support Administrator position.

Talk about your method for identifying challenges during onboarding. Include steps you've taken to resolve issues and how you would communicate with impacted stakeholders effectively.

In your answer, define customer-centricity as placing the customer at the core of decision-making. Provide examples from your experience where you've successfully put customer needs first.

Share a relevant team project where your contributions made a significant impact. Highlight your role and show how collaboration enhanced the outcome.

Express your enthusiasm for Pilot's mission to disrupt the financial back office and how your skills align with the company's goals. Discuss aspects of their culture and values that resonate with you.

Explain your commitment to ongoing professional development. Discuss potential areas for growth related to the Sales Support Administrator position and how you plan to enhance your skills.