Support Software Architect

To be considered for the Support Software Architect role at Deloitte, candidates must hold a Bachelor's Degree and possess at least six years of experience with Salesforce. Strong technical proficiency in implementing Sales and Service Cloud projects is essential, along with expertise in Salesforce integration with middleware products like MuleSoft. Familiarity with Lightning Web Components (LWC), APEX programming, and Salesforce coding best practices will help you succeed in this position.

In the Support Software Architect role at Deloitte, your primary responsibility will be to lead the architectural and technical design for various client projects. This involves collaborating closely with business and IT stakeholders to develop, design, and deploy Salesforce digital products that enhance user engagement and drive measurable outcomes. Additionally, you will be expected to produce technical artifacts, guide teams through Salesforce integration, and provide support during implementation phases.

While not mandatory, having Salesforce certifications will significantly enhance your profile for the Support Software Architect position at Deloitte. Strong technology leadership skills, outstanding communication abilities, and a deep understanding of Salesforce product offerings are preferred. Experience in application development and a firm grasp of architectural design patterns such as SOA and Micro-Services will also set you apart as a candidate.

Yes, this position may require travel of 20-50%, depending on your assigned clients and projects at Deloitte. Being open to travel allows you to engage directly with clients, understand their needs, and ensure that the solutions you architect are aligned with their goals.

Absolutely! Deloitte is committed to providing accommodation for applicants who require assistance during the hiring process for the Support Software Architect role. You can reach out to the recruitment team directly to discuss your needs, and they will ensure that you receive the necessary support.

When implementing Salesforce for a new client, I begin by conducting thorough requirement-gathering sessions to understand their unique needs. This involves collaborating with business and IT stakeholders to define the project scope. After gathering requirements, I design a tailored Salesforce solution and map out the integration with existing systems, ensuring our approach leverages best practices for scalability.

My experience with Salesforce integration includes utilizing MuleSoft to connect Salesforce with various platforms for seamless data exchange. I focus on ensuring data integrity and developing interfaces that allow clients to leverage their data effectively. I also emphasize following integration patterns to create efficient and maintainable connections.

I have extensive experience designing user interfaces using Lightning Web Components. I prioritize creating responsive and user-friendly designs and utilizing JavaScript to build dynamic functionalities. My approach ensures that each user interface aligns with the client's branding and enhances overall user experience.

Handling feedback effectively requires active listening and open communication. I approach feedback sessions by summarizing the existing proposals and encouraging stakeholders to share their thoughts. This collaborative approach helps identify concerns and leads to collective improvements, ensuring everyone feels valued in the design process.

I'm well-versed in several architectural design patterns, including Service-Oriented Architecture (SOA), Micro-Services, and object-oriented design patterns. I choose the pattern that best fits the project's needs, ensuring that the architecture is scalable and can accommodate future growth and changes.

In a past project, we encountered significant delays due to miscommunication with the client's IT team. To resolve this, I facilitated a series of workshops to clarify the project's goals and establish a more collaborative communication plan. This improved transparency and led to a realignment of expectations, enabling us to get back on track quickly.

I stay updated with Salesforce trends by regularly attending webinars, participating in community forums, and following industry blogs. I also invest time into completing online courses and achieving relevant certifications, ensuring my knowledge is always current and applicable to ongoing projects.

To ensure quality and adherence to best practices in coding, I implement code reviews and pair programming sessions with team members. I also create documentation outlining coding standards and guidelines, which fosters a culture of excellence and accountability within the team.

I believe in a simplified and transparent communication approach when interacting with non-technical stakeholders. I focus on explaining technical concepts in layman's terms, using visuals and examples to create understanding. Building this rapport allows for more productive discussions and leads to more effective project outcomes.

The key factors for successfully managing a Salesforce project include clear communication, comprehensive requirement analysis, stakeholder engagement, and adaptability. Ensuring all stakeholders are aligned from the outset and maintaining flexibility to adjust plans as new information comes to light has been essential in my experience.