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Experienced Product Manager - Key Access

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.


Our Network Enablement and Access (NEA) team’s mission is to unlock the potential of the Plaid network by broadening and deepening our connection to data partners. We do this by providing solutions that allow our data partners to be part of the network and by providing best in class connections. By expanding and improving our connections to data providers, we are able to strengthen the Plaid network while also enabling great products and experiences. 


The Key Access team is directly responsible for maintaining access to thousands of these data partners. As the Product Manager for our Key Access team, you will drive three critical initiatives. First, you will lead AI Capability Development for Integration Efficiency by collaborating with engineering, machine learning, and product stakeholders to create AI-driven tools that autonomously build and repair integrations, improving reliability and reducing manual intervention. Second, you will oversee our Integration Control Tower Development—a centralized platform providing real-time visibility into the status, health, and performance of financial institution integrations. You will gather insights, prioritize enhancements, and ensure this control tower becomes an essential resource for internal teams. Finally, you will conduct New Coverage Opportunity Analysis, prioritizing integration opportunities based on customer feedback and market trends, working cross-functionally to evaluate ROI, and guiding the roadmap to expand integration capabilities.


Responsibilities
  • Define the long term strategy and roadmap for Key Access, balancing the needs of our internal stakeholders with those of our customers
  • Collaborate with internal product teams to identify common opportunities to accelerate goals
  • Drive business impact by deeply understanding and addressing customer needs and those of our data partners, both directly and by working with our customer facing teams (GTM / Product)
  • Define how we measure success of our products and features


Qualifications
  • 5+ years of product management experience, preferably at a platform and/or fintech company
  • Technical proficiency with APIs
  • Demonstrated ability to make data driven decisions
  • Demonstrated ability to drive outcomes within matrixed organizations in order to hit goals 
  • Ability to work across large number of stakeholders and push projects forward across multiple teams
  • [Nice to have] Experience with AI/ML product development


$162,000 - $243,000 a year
Target base salary for this role is between $162,000 and $243,000 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!


Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.


Please review our Candidate Privacy Notice here.

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Average salary estimate

$202500 / YEARLY (est.)
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$162000K
$243000K

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What You Should Know About Experienced Product Manager - Key Access, Plaid

If you're ready to take your career to the next level, join Plaid as an Experienced Product Manager on our Key Access team in New York! Here at Plaid, we’re on a mission to transform how people engage with their finances, making it easier for developers and consumers alike to navigate the financial landscape. As part of the Network Enablement and Access (NEA) team, you'll be spearheading key initiatives aimed at enhancing our connection to thousands of data partners. Imagine leading groundbreaking AI Capability Development efforts to streamline integrations and create a more reliable experience. You'll also oversee the development of our Integration Control Tower, which empowers teams with real-time insights into financial integrations, ensuring not a single opportunity is missed! When it comes to new coverage opportunities, your analytical prowess will shine as you prioritize integrations based on user feedback and market trends, driving product capabilities forward with cross-functional collaboration. We value diversity and are committed to creating a workplace where unique experiences are celebrated. With a competitive salary between $162,000 and $243,000, alongside equity and comprehensive benefits, your work here will make a meaningful impact on the financial lives of millions. If you have over five years of product management experience and a knack for navigating the fintech landscape, we want to hear from you!

Frequently Asked Questions (FAQs) for Experienced Product Manager - Key Access Role at Plaid
What can I expect in the Experienced Product Manager role at Plaid?

In the Experienced Product Manager position at Plaid, you will be at the forefront of transforming financial technologies. You'll lead critical initiatives such as AI Capability Development, oversee the Integration Control Tower, and conduct New Coverage Opportunity Analysis. The role requires collaboration across multiple teams to understand customer needs and drive impactful solutions.

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What qualifications are required for the Experienced Product Manager position at Plaid?

To qualify for the Experienced Product Manager role at Plaid, candidates should have at least 5 years of product management experience, ideally in a platform or fintech company. Technical proficiency with APIs and experience with AI/ML product development is nice to have. Strong data-driven decision-making skills and the ability to work with numerous stakeholders are essential.

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How does Plaid support diversity within its team for the Experienced Product Manager role?

Plaid is deeply committed to building a diverse team, recognizing that unique backgrounds contribute to innovative solutions. In the Experienced Product Manager position, you’ll be encouraged to bring your own perspectives, and the company actively promotes an equitable workplace free from discrimination.

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What are the salary and benefits for the Experienced Product Manager role at Plaid?

The target base salary for the Experienced Product Manager position at Plaid ranges from $162,000 to $243,000 per year, depending on experience and skillset. Additional benefits include medical, dental, vision options, a 401(k) plan, and opportunities for equity. These elements reflect Plaid's commitment to rewarding its team members fairly.

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What does AI Capability Development entail for the Experienced Product Manager at Plaid?

As an Experienced Product Manager focusing on AI Capability Development at Plaid, you'll collaborate with engineering and machine learning teams to create AI-driven tools that enhance integration efficiency. Your role will contribute to building systems that autonomously manage and repair integrations, boosting reliability while minimizing manual tasks.

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Can I apply for the Experienced Product Manager role at Plaid if I don't meet every requirement?

Absolutely! At Plaid, we believe that strong qualifications can stem from diverse experiences. If you’re passionate about financial technology and eager to contribute, we encourage you to apply even if your background doesn’t perfectly match all the requirements for the Experienced Product Manager role.

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What is the company culture like at Plaid for someone in the Experienced Product Manager position?

The company culture at Plaid is innovative and collaborative, focused on supporting each team member’s growth. In the Experienced Product Manager role, you’ll find a supportive environment that values input and is dedicated to overcoming challenges together, thereby making a meaningful impact in the fintech sector.

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Common Interview Questions for Experienced Product Manager - Key Access
How do you approach product management in a fintech environment?

In a fintech environment, I start by ensuring I fully understand customer needs and regulatory considerations. I rely on data analytics and direct feedback mechanisms to shape product strategies that prioritize usability, compliance, and market demand.

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Can you describe a successful product you managed and the outcome?

Certainly! I managed a product that improved integration efficiency by 50%. I led cross-team collaborations to gather insights and feedback, ultimately refining the user experience and increasing adoption amongst our customer base, which enhanced overall satisfaction.

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What metrics do you consider essential to measure product success?

I focus on a mix of qualitative and quantitative metrics, such as user engagement rates, customer satisfaction scores, user retention, and, importantly, how effectively a product meets business objectives like revenue growth or cost reduction.

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How do you handle conflicting priorities among stakeholders?

I prioritize transparency and open communication. By aligning stakeholders with the broader vision and using data to support decision-making, I facilitate discussions that help everyone understand trade-offs and reach a consensus on priorities.

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What role does data play in your decision-making process?

Data is a central part of my decision-making process. I utilize analytics to identify patterns, track performance, and understand user behaviors, which informs product strategy and helps me make informed predictions about future trends.

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How familiar are you with APIs and their role in product management?

I have a strong technical background with APIs, essential for product management in a platform environment. Understanding how APIs function enables me to drive better integration strategies and foster collaboration with engineering teams.

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Describe a time you led a cross-functional team successfully.

I led a cross-functional team to launch a new feature that improved user experience. By regularly aligning team members on goals and facilitating communication, we achieved our timeline and significantly increased user engagement post-launch.

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How do you approach product roadmap development at a technology company?

I approach roadmap development by balancing customer needs and technological innovations. I prioritize features based on user feedback, business goals, and market trends, while remaining flexible to adapt as new information arises.

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What is your experience with AI and ML in product development?

I've had hands-on experience in integrating AI and ML into product development, focusing on automating processes and improving user interactions. This experience has underscored the importance of continuous learning and adaptation in tech-driven environments.

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What strategies do you use to gather customer feedback effectively?

I leverage multiple channels to gather customer feedback, including surveys, user interviews, and analytics. This comprehensive approach allows me to identify pain points and opportunities for enhancement, ensuring that our product meets customer expectations.

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Plaid’s mission is to unlock financial freedom for everyone.

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Full-time, on-site
DATE POSTED
November 27, 2024

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