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Sales Development Representative

At Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Hybrid


Our New Business team at Plaid combines deep product and industry knowledge and is focused on bringing Plaid to an ever-broadening set of businesses. Our thesis is that every company in financial services can benefit from better financial technology, and that many industries that don't currently consider themselves to be a fintech actually are. 


You'll be the one helping us achieve this vision. As a New Business Representative, you'll forge the path to finding new clients and prospect new customers for us to target. We are looking for extraordinary sales professionals with SaaS/tech and/or outbounding selling experience, who can demonstrate the added value of Plaid and what impact it can have on FinTech and non-FinTech alike. In this role you will be responsible for organizational mapping, prospecting individuals, driving engagement, setting opportunities for AEs, taking qualification calls, and nurturing early opportunities. The ideal candidate is customer centric, resilient, challenges the status quo, and has an interest in advancing their career in tech sales.


Qualifications
  • 1-3 years of experience in pipeline development and/or sales (preferably at SaaS company)
  • Leading high-level conversations with business stakeholders
  • The ability to evangelize Plaid’s value proposition in order to assess buying interest
  • The ability to thrive in a high customer volume, time-sensitive environment
  • Having a relentless mindset and unwillingness to quit
  • Proficiency in using Salesforce.com or other CRM
  • Experience working with customers and explaining technical productsInterest in financial services and technical products; a high degree of intellectual curiosity
  • Excitement to work in a high-growth environment and to help build processes and tools as needed
  • Desire to get (more) technical and the ability to learn the ins and outs of Plaid's APIs


Responsibilities
  • Acting as a key member of the Plaid GTM Team, supporting several Account Executives hunting new business
  • Liaising with Marketing to provide feedback on campaigns and design new efforts
  • Identifying prospects and building pipeline through outbound campaigns
  • Helping new clients get started with Plaid and answering questions about our products
  • Identifying the most promising verticals to help drive increased revenue opportunity


$59,880 - $59,880 a year
Target base salary for this role is $59,880 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here.


Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!


Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.


Please review our Candidate Privacy Notice here.

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$59880K
$59880K

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What You Should Know About Sales Development Representative, Plaid

Are you ready to take your sales skills to the next level? Plaid is on the lookout for a dynamic Sales Development Representative to join our team in Raleigh! At Plaid, we’re all about unlocking financial freedom for everyone, and as part of our New Business team, you'll play a critical role in helping to achieve this vision. By working closely with our Account Executives, you'll identify and engage with potential clients, showcasing the immense value of Plaid’s cutting-edge technology. Your days will involve conducting high-level conversations, diving deep into organizational mappings, and driving engagement to create exciting opportunities. You’ll also work hand in hand with our Marketing team to offer insights on campaigns and help shape new strategies. We’re searching for someone with at least 1-3 years of experience in sales, preferably in a SaaS environment, who isn’t afraid to challenge the status quo. Your relentless mindset and customer-centric approach will be key in cultivating meaningful relationships with new clients and further establishing Plaid as a leader in fintech. We’re excited to provide a competitive salary and comprehensive benefits, all while fostering an inclusive atmosphere where everyone can thrive. If you’re keen to not only meet but exceed expectations in a high-growth setting, we want to hear from you!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at Plaid
What are the primary responsibilities of a Sales Development Representative at Plaid?

As a Sales Development Representative at Plaid, your key responsibilities include identifying and prospecting potential clients, conducting engaging qualification calls, and nurturing early-stage opportunities. You will also work closely with the marketing team to give feedback on campaigns and help design new outreach efforts to enhance our market presence.

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What qualifications do I need to become a Sales Development Representative at Plaid?

To qualify for the Sales Development Representative position at Plaid, candidates should have 1-3 years of experience in pipeline development or sales, preferably in a SaaS company. Strong communication skills and the ability to evangelize Plaid’s value proposition are essential, as well as proficiency in CRM tools like Salesforce.

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How does Plaid support career growth for Sales Development Representatives?

Plaid is committed to nurturing talent and supporting career growth for Sales Development Representatives. Employees are encouraged to develop their skills through mentoring, ongoing training, and exposure to various facets of the business, allowing for potential advancements within the tech sales landscape.

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What is the target salary for a Sales Development Representative at Plaid?

The target base salary for a Sales Development Representative at Plaid is $59,880 per year, with additional compensation opportunities depending on the position offered, including equity and commission. This is just part of our commitment to creating a supportive and competitive compensation package.

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What kind of working environment can I expect as a Sales Development Representative at Plaid?

Plaid fosters a hybrid working environment that allows for both in-office collaboration and remote work. The team is made up of driven individuals who focus on creating an inclusive and equitable workplace, making it a dynamic setting for any Sales Development Representative.

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Common Interview Questions for Sales Development Representative
How would you identify and engage prospects as a Sales Development Representative?

When identifying and engaging prospects, focus first on conducting thorough research to understand their industry and needs. Use a mix of outreach strategies, such as personalized emails and calls, to establish contact. The key is to highlight how Plaid can add value to their business and solve their pain points.

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Can you explain your experience with CRM tools in relation to managing leads?

In my previous roles, I utilized CRM tools like Salesforce extensively to track interactions with potential leads, manage pipelines, and automate outreach efforts. I believe maintaining organized records is crucial for effective communication and successfully nurturing leads.

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How would you articulate Plaid’s value proposition to a potential customer?

To communicate Plaid’s value proposition, I would highlight our ability to connect various financial applications seamlessly, enabling businesses to serve their customers better. I’d also focus on how our technology promotes financial health and engagement, making it relevant for their specific needs.

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What strategies would you employ to handle a high volume of customer inquiries?

To manage high customer inquiry volumes, I recommend prioritizing tasks based on urgency and importance. Using templates for common questions can also save time, while still ensuring personalized engagement. Effective organization and quick responses are crucial.

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Describe a time when you overcame rejection in sales.

In sales, rejection is inevitable. I remember a situation where a potential client initially turned me down. I took it as a learning opportunity, followed up with a personalized email addressing their concerns, and ultimately turned their response around into a successful sale.

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How do you stay motivated during cold outreach efforts?

Staying motivated during cold outreach can be challenging, but setting personal targets and celebrating small wins is key. I also remind myself of the value I'm providing by connecting potential clients with solutions that can enhance their business operations.

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What metrics do you believe are essential for tracking success in a Sales Development Representative role?

Essential metrics include the number of qualified leads generated, conversion rates of outreach efforts, response rates, and the rate of scheduled meetings. Tracking these figures helps assess performance and identify areas for improvement.

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What do you know about Plaid’s mission and how does it resonate with you?

Plaid’s mission to unlock financial freedom aligns with my passion for making technology accessible. I admire how you collaborate with such a diverse array of financial institutions to enhance consumer experiences, and I’m motivated to contribute to this mission in any way I can.

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How would you approach developing a sales pitch for a new vertical?

When developing a sales pitch for a new vertical, I’d first research the industry to understand their unique challenges and objectives. Crafting a tailored message that showcases how Plaid's solutions can specifically address these issues is crucial for a compelling pitch.

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In your opinion, what skills are vital for success as a Sales Development Representative?

Key skills for success as a Sales Development Representative include excellent communication, active listening, resilience, problem-solving, and a customer-centric mindset. Additionally, adaptability is vital in navigating the fast-paced and evolving tech sales landscape.

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Plaid’s mission is to unlock financial freedom for everyone.

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Full-time, hybrid
DATE POSTED
January 3, 2025

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