Full Time Concierge Floater | Northern Virginia & Washington D.C.

As a Full Time Concierge Floater at Planned Companies, your primary responsibilities will include warmly greeting and directing tenants, guests, and vendors upon entry. You'll also be responsible for scheduling reservations, organizing on-site events, and providing local insights on entertainment and dining options. Additionally, you'll manage mail and deliveries, ensuring everything runs smoothly in our vibrant community.

To qualify for the Full Time Concierge Floater position at Planned Companies, you should possess at least 3 years of customer service experience. It's essential to have excellent communication skills, basic computer proficiency, and a friendly, self-assured demeanor. Familiarity with local attractions and the ability to multitask while maintaining a welcoming atmosphere will also help you succeed in this role.

The pay rate for a Full Time Concierge Floater at Planned Companies is $20.00 per hour. This competitive compensation reflects our commitment to attracting top talent who are dedicated to providing exceptional customer service and creating memorable experiences for our tenants and guests.

At Planned Companies, full-time employees (working 30 hours or more per week) are eligible for a suite of benefits, including medical, dental, and vision coverage. Additionally, all employees can participate in our 401K plan, which includes an employer match, helping you secure your financial future while you provide excellent service in your role as a Full Time Concierge Floater.

As a Full Time Concierge Floater at Planned Companies, you can expect a dynamic work environment that values teamwork, communication, and relationship-building. Your role will be integral in fostering a welcoming atmosphere, creating connections with tenants, and ensuring their needs are met in a friendly and efficient manner.

When faced with difficult customers, it's crucial to remain calm and empathetic. Listen to their concerns, acknowledge their feelings, and try to find a solution that satisfies them. Being courteous and professional helps in resolving conflicts amicably.

In your response, share a specific instance where you tailored your service to exceed a guest's expectations. Mention the actions you took, the outcome, and how it positively impacted the customer's overall experience.

Effective multitasking is key in this role. Discuss how you prioritize tasks, remain organized, and maintain clear communication to ensure that each request is handled efficiently without compromising service quality.

Explain that customer service is vital because it fosters trust and builds lasting relationships with tenants. A great concierge experience enhances customer satisfaction, leading to a positive atmosphere in the property.

Share your knowledge of local entertainment, dining, and tourist attractions. Mention that you actively seek out new experiences and information, equipping you to provide personalized recommendations to guests.

In this scenario, it's important to meticulously track deliveries and communicate promptly. Describe how you would investigate the issue, follow-up with the sender, and keep affected parties informed throughout the process.

Emphasize your commitment to upholding privacy and security by following established protocols, monitoring access, and handling sensitive information discreetly to maintain a safe environment for all residents.

Mention various types of events, such as networking opportunities, cooking classes, or community movie nights. Focus on how tailoring events to the interests of tenants enhances their experience and fosters community engagement.

Building rapport involves being approachable, listening actively, and engaging with tenants regularly. Mention the importance of remembering names, preferences, and regularly checking in to foster a sense of community.

Highlight skills such as excellent communication, problem-solving, time management, and a warm demeanor. Stress the importance of adaptability and local knowledge, ensuring guests feel welcomed and informed.