Creative Operations Manager

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

As the Creative Operations Manager for the Brand & Communications team, you will lead the development and implementation of QA, AI and automation processes across all creative assets, ensuring high-quality, brand-consistent delivery. You will manage translations coordination, perform thorough quality checks, and optimize project management workflows using Asana. This role requires a meticulous and tech-savvy individual with a passion for efficiency and excellence.

WHAT YOU WILL BE DOING:

Reporting to the Senior Manager, Creative & Production, you will:

Develop and Implement QA Processes: Establish a comprehensive QA process for all creative assets (including copy, design and translations) to ensure brand consistency and fulfillment of project briefs.

Manage Translations Coordination: Package and send creative materials to translation agencies, verify accuracy upon return, and share finalized assets with the team.

Complete QA for Creative Projects: Perform quality checks for 100+ projects per month, ensuring alignment with partner brand guidelines and adherence to creative briefs.

Lead Asana Project Management: Oversee Asana usage, train team members, implement compliance standards, and optimize workflows with automations and automated reporting.

Leverage AI and Automation: Introduce and manage AI tools to streamline content creation and QA processes, ensuring efficiency without compromising quality.

Reporting and Optimization: Generate performance reports, provide insights for continuous improvement, and stay updated on emerging tools to enhance team productivity.

YOU ARE SOMEONE WITH:

Proven experience in QA and/or content automation, preferably in a high-volume creative environment.

Familiarity with AI tools and their application in creative workflows (e.g., GPT-4, Claude.ai, Midjourney, etc.).

Strong project management skills, with experience using tools like Asana to manage complex workflows and automations.

Exceptional attention to detail and commitment to high-quality outputs.

Excellent communication skills to train and support team members and coordinate with external vendors.

A proactive approach to workflow optimization and a passion for leveraging technology to drive efficiency.

Ability to manage multiple projects simultaneously and work well under tight deadlines.

WHAT YOU’LL LOVE ABOUT US:

🏦RRSP/401(k) Matching

🏥Comprehensive health plans 

📅Flexible Paid Time Off

✈️Annual upgrade credit 

🏋️‍♀️Annual physical wellness credit 

🧘Annual mental wellness credit 

📍Flexibility to work remotely 

🍼 Parental Leave Top Up 

🌍 Adventure Pass

OUR PROCESS: 

Plusgrade  is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:

- Recruiter Phone Interview 

- Hiring Manager Interview

- Take-home Assessment or remote coding exercise

- Team Interview 

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.