Internal Account Manager SME

As an Internal Account Manager SME at Pluxee, your primary responsibilities include managing an existing customer portfolio to ensure retention, cross-selling, and upselling of our comprehensive employee benefits solutions. You will engage with potential customers through various outbound sales campaigns, drive the entire sales cycle, prepare proposals, and diligently follow up to close sales. Sales funnel management and achieving monthly sales targets are critical aspects of the role, alongside compliance with company policies and procedures.

To qualify for the Internal Account Manager SME role at Pluxee, you need a bachelor's degree and a minimum of 2 to 3 years of sales experience in an internal commercial function. Excellent communication skills in both Dutch and French are essential, along with a strong commercial mindset, high accountability, and a customer-focused approach. Familiarity with Salesforce and a master's degree would be considered desirable.

Pluxee is committed to fostering a culture of wellbeing and work-life balance. As an Internal Account Manager SME, you will be part of a multicultural team that prioritizes employee care, innovative ideas, and a positive work environment. You'll have access to resources that promote personal and professional growth, alongside initiatives that support community-driven business practices.

In your role as an Internal Account Manager SME at Pluxee, you will be expected to achieve specific sales targets that include acquiring new customers, driving business volume, and increasing revenue. You will also focus on converting leads generated through marketing campaigns and managing sales processes efficiently to meet these goals.

Success as an Internal Account Manager SME at Pluxee requires strong communication and interpersonal skills, a result-driven mindset, and the ability to work independently while remaining organized. Customer focus, perseverance, teamwork, and a proactive approach to challenges are also critical to thrive in this dynamic role.

When discussing your experience managing a client portfolio, focus on your ability to maintain strong relationships and how you have successfully retained clients through upselling and cross-selling. Provide examples of metrics you've achieved and strategies that led to positive outcomes.

For outbound sales campaigns, emphasize your strategy for targeting potential clients, crafting messages that resonate, and following up consistently. Share success stories where your efforts led to new client acquisitions, illustrating your proactive approach.

To close a sale effectively, discuss your process from initial contact to proposal preparation and follow-up. Highlight your ability to identify client needs, address objections, and create compelling proposals that lead to successful conversions.

Managing the sales pipeline involves prioritizing leads based on their likelihood to convert. Explain how you track your progress through tools like CRM software, set refresh timelines for follow-ups, and adjust your approach based on the response of each lead.

Describe a specific scenario where you successfully upsold a product or service, detailing your understanding of the client's needs and how you communicated the added value effectively. Metrics of success can enhance your response.

Share your familiarity with Salesforce or similar CRM tools, emphasizing how you've utilized these technologies to streamline processes, track customer interactions, and generate sales reports that inform your strategy.

Effective communication with clients involves active listening and tailoring your message to meet their specific needs. Explain the importance of clear and timely responses and share techniques, such as asking open-ended questions, to foster dialogue.

Handling objections requires empathy and problem-solving. Discuss your approach to listening and acknowledging concerns, using evidence and value propositions to counter objections, and turning the conversation towards a positive outcome.

Motivation in sales often stems from personal goals, the thrill of closing deals, and the satisfaction of helping clients. Share your internal drivers and how they align with Pluxee's mission to create positive impacts on workplace wellbeing.

Discuss your organizational skills, mentioning tools and techniques you use to keep track of multiple accounts, such as setting reminders, prioritizing tasks, and maintaining a detailed CRM. Highlight how these strategies enhance productivity.