Sr. Practice Group Relations Director (US)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About the role:

The Senior Director of Practice Group Relations serves as the strategic liaison between PointClickCare and physician practice groups operating in post-acute, senior care, and value-based care environments. This role is pivotal in understanding the unique challenges, market dynamics, and operational goals of practice groups to guide product development and ensure PointClickCare solutions evolve into best-in-class offerings. This individual will bridge the gap between customer needs and PointClickCare’s ecosystem, leveraging data, technology, and industry insights to drive innovation, optimize workflows, and strengthen relationships with key stakeholders, including skilled nursing facilities (SNFs), assisted living facilities (ALFs), hospitals, payers, ACOs, and other value-based care entities.

• Market & Customer Engagement: · Serve as the primary point of contact for practice groups, proactively engaging with them to understand their clinical, financial, and operational challenges. · Identify gaps in existing solutions and translate customer feedback into actionable insights for product and engineering teams. · Facilitate strategic discussions to help practice groups navigate value-based care models, reimbursement strategies, and regulatory changes.
• Client facing meetings - in conjunction with other divisions, attend on site and remote meetings with customers to understand customer goals, and align those with current utilization and potential opportunities to expand or enhance utilization. Conducting follow ups as designated.
• Solution Alignment & Ecosystem Connectivity: · Connect practice groups with the broader PointClickCare ecosystem, helping them leverage data and tools across SNFs, ALFs, hospitals, ACOs, and payers. · Map practice group needs to PointClickCare’s capabilities, ensuring solutions are aligned with both short-term challenges and long-term growth objectives. · Act as an internal advocate for practice groups, ensuring their needs are considered in product roadmaps and solution development.
• Industry Expertise & Thought Leadership: · Maintain deep expertise in coding changes, reimbursement models, compliance requirements, and regulatory shifts impacting practice groups. · Stay ahead of emerging trends in value-based care, risk adjustment (HCC/RAF), interoperability, and care coordination. · Represent PointClickCare at industry events, conferences, and webinars, positioning the company as a thought leader in the practice group space.
• Cross-Functional Collaboration: · Work closely with Product, Sales, Customer Success, and Marketing teams to refine messaging, support go-to-market strategies, and drive adoption of new solutions. · Provide strategic input on how PointClickCare can enhance interoperability and streamline data flow between practice groups and other healthcare stakeholders. Act as a connector between departments, ensuring insights from practice groups drive product innovation and operational improvements.

• 5+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields.
• Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post- acute workflows.
• Strong expertise in HCC coding, reimbursement models, compliance regulations, and interoperability challenges.
• Familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules.
• Proven ability to engage with executive leaders, physicians, and practice managers to understand their business needs and align technology solutions accordingly.
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met.

• 10+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields.
• Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post-acute workflows. And familiarity with existing PCC solution sets.
• 3+ years of experience in value-based care, risk adjustment, or physician practice operations, with a strong focus on HCC coding, reimbursement strategies, and compliance frameworks.
• Expert knowledge of CMS risk adjustment methodologies, including HCC coding (V24/V28 models), RAF scoring, and Medicare Advantage payment structures.
• Deep familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules.
• Experience with EHR data workflows and interoperability standards, such as FHIR, HL7, ADT feeds, and payer-provider data exchange.
• Proven track record of advising ACOs, D-SNPs, I-SNPs, or other risk-bearing entities on financial and clinical strategies to optimize reimbursement and reduce compliance risk.
• Prior leadership experience in risk-bearing organizations, revenue cycle management, or health policy advisory roles.
• Strong ability to interpret coding trends, regulatory shifts, and market pressures to inform strategic decision-making.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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