We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and there’s plenty more to come.
PostHog was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth.
We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.
We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.
We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from.
Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.
Solve big problems - we haven't built our defining feature yet. We are all about shipping fast, talking to users, and iterating.
To put it simply, we’re looking for a Support Engineer who loves talking to customers and helping them solve their problems. Answering tickets is important, but we want someone who can also build out our support tooling at the same time.
You’ll be the face of PostHog for many of our customers, so you’ll need to be extremely helpful and engaging. This isn’t a support agent role - you’ll be resolving most issues directly yourself, and only escalating the more complex ones directly to the relevant engineering team.
Improving the way we do support - we’re growing rapidly so need to make sure we are set up for future success. This means better tooling, automation, reporting, and more.
With your knowledge of PostHog, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are able to use the platform without blockers.
You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile.
You’ll be working closely with the rest of the Customer Success team to ensure that we are meeting our internal targets for support ticket response.
❌ Acting solely as a first line support agent - we expect you to be able to diagnose and fix issues themselves, escalating to the appropriate team when development work is needed.
SDK experience — specifically JS and NextJS
Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
Good at prioritizing and context switching - we have a high volume of tickets across various product areas.
Engineering background - the majority of our users are engineers and as such need help from someone equally as technical.
Able to build solutions yourself - we are also responsible for Support and Customer Success tooling so need to take ownership of improvements.
Nice to have
Experience providing support for similar products, ie. analytics, session replay, feature flags, A/B testing, data warehouses, CDP etc.
If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
#LI-DNI
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
This role leads end-to-end customer experience incident and bug management, ensuring swift resolution and cross-functional coordination at Zip.
Daxko seeks a Customer Success Manager to foster customer relationships and drive growth through strategic product engagement and exceptional service.
Support document verification and customer communication for Westgate Resorts as a Document Management Team Member in a hybrid role.
Lead the concierge team at The Little Nell to deliver exceptional guest services and uphold the hotel's prestigious Five-Star standards.
Support vulnerable communities as a Community Support Case Manager at Lutheran Social Services of Southern California by managing case activities and connecting clients to vital housing and social services.
Serve as the primary point of contact for Premier clients at Truist, delivering empowered, first-call resolution and outstanding customer service in a fast-paced banking environment.
Front Desk Administrator role at Springcreek Church focusing on reception management, customer service, and child care licensing compliance.
Support patient flow and front desk operations as a Women's Imaging Front Office Assistant at a well-established imaging center in Tallahassee.
A growing consumer finance company is hiring a Customer Service Representative to engage with customers both in person and over the phone, advancing your career within a supportive team environment.
Support and resolve escalated technical and service issues for K12 tutoring customers in a remote Customer Support Specialist role at Stride, Inc.
Deliver exceptional inbound customer service and support at MCI's Dallas location in a full-time, onsite role focused on communication and problem-solving.
Drive customer retention and renewals as a Customer Success Representative at Veeam, supporting data resilience solutions for a global customer base.
West Hartford Public Schools is looking for a dynamic Customer Service Manager to lead and improve their customer service operations, ensuring outstanding support for their school community.
PostHog is increasing the number of successful products in the world. We do that by providing a platform for open-source product analytics. This helps software teams understand user behaviour. We took part in Y Combinator’s W20 cohort, and had...
18 jobsSubscribe to Rise newsletter