Practice Manager

What you'll do

People Management and Leadership

• Manage, develop, and lead a high-performing team in providing exceptional hospitality and care;
• Create opportunities for team bonding as a practice;
• Lead team meetings in collaboration with the Managing Veterinarian and Managing Nurse, ensuring relevant information sharing
• Uphold a culture of safety, compliance, collaboration, and inclusivity
• Manage bi-weekly payroll for all hourly practice employees
• Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of Regional Leadership as needed;
• Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met;

P&L Responsibilities

• Oversee and analyze your practice's P&L and revenue by type, identifying trends and growing top line revenue with support from regional leadership;
• Manage your practice's budget with an eye toward building and maintaining profitability (including COGs, labor, and inventory management);

Operational Oversight

• Collaborate with Managing Veterinarian and regional leadership to optimize average care transaction (ACT) and ensure consistency in invoicing;
• Manage and optimize the appointment schedule, including surgery and specialist bookings, with an eye towards maximizing utilization of our doctors and nurses while ensuring adequate coverage;
• Partner with HQ and regional leadership to create, review, improve and implement new initiatives and processes; ensure they are followed by all practice team members;

Who you are

• 4+ years working in a veterinary or human healthcare practice and at least 2 years experience directly managing a team, coaching performance, and leading through change;
• Experience in a hospitality role and/or fast-paced startup is a plus but not required;
• Strong business acumen and using data to achieve valuable insights
• Comfortable with navigating technology platforms including Excel and Google Suite
• Emotionally intelligent and autonomous
• Customer service-oriented and focused on the details
• This is a full-time position - typically Monday through Friday - however, as a leader of one of our practices, you are expected to have the flexibility to work occasional weekend or evening duties.

What you'll get

• Competitive salary and team bonus, $75,000-95,000 annually;
• Equity ownership;
• Health, dental + vision insurance;
• 401K (plus 4% company match);
• Upward mobility and growth opportunities;
• Generous paid time off, parental leave, and company-wide holidays;
• HealthAdvocate membership, One Medical membership, WageWorks commuter benefits, ClassPass membership;
• Discounted veterinary care for your loved ones;
• An opportunity to make a real impact on the people around you;
• A collaborative family of people who live our core values and have your back.