Valet Client Relations Specialist
TransWest is looking for a Valet Client Relations Specialist to join our Red Carpet Valet Hospitality team in Seattle!
Reporting to the Hospitality Operations Manager, the Valet Client Relations Specialist is responsible for the day-to-day operations of the valet event sales process. They will communicate with clients, prepare proposals, and book private event services in partnership with the Valet Operations and Hospitality Client team. Additionally, they provide administrative support to the broader Hospitality division, ensuring we provide our clients with exceptional customer service.
The Valet Client Relations Specialist is the first and last impression for our clients, and they are a key player in developing and nurturing relationships. Through effective verbal and written communication, they will positively affect the success of our valet client relationships.
*This is an in office role at our headquarters in Seattle (SODO)
About TransWest:
We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.
We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.
ESSENTIAL FUNCTIONS:
- Answer, screen, and forward incoming phone calls.
- Manage incoming emails and inquiries from clients and vendors.
- Develop new and current client relationships, providing first-class customer service and support.
- Track private event bids through the booking process, work with clients on event logistics, and assist with day-of operational plans.
- Partner with the Valet Operations team to ensure the success of each event, coordinating permits, equipment, and any other necessary resources.
- Assist with private event billing, payment processing, and account reconciliation, partnering with the Client Relations Manager and Finance team.
- Provide administrative support to the Hospitality division including filing, data entry, damage claim support, and reporting.
- Implement and complete additional projects, programs, and initiatives that will improve valet event operations.
- Other duties as assigned.
KEY POSITION COMPETENCIES:
- Client and Customer-Obsessed: Red Carpet Valet and TransWest built our brands on getting to ‘Yes’ with clients by solving their problems creatively and differently than our competitors. You must demonstrate enthusiasm for satisfying clients’ needs, exceeding expectations and be willing to think outside the box to improve service delivery.
- Effective Communicator: Ability to receive and deliver information in a clear and professional manner to a variety of target audiences, both verbally and in writing.
- Organized: Knows how to keep things arranged in a systematic way. Keeps themselves and everything around them in a complete and concise order.
- Attention to Detail: Ability to focus on thoroughness and accuracy when accomplishing tasks, planning events, and communicating both internally and externally.
- Forward and Strategic Thinking: The ability to anticipate potential problems and proactively develop and execute contingency plans.
- Builds Collaborative Relationships: We emphasize a team approach to providing great customer service. You enjoy developing and strengthening partnerships, both internally and externally.
POSITION REQUIREMENTS:
- Associate Level Degree or equivalent work experience
- Excellent customer service skills
- Sales or client operations experience preferred
- Professional written and verbal communication skills
- Strong organizational, interpersonal, and problem-solving skills
- Ability to thrive in a fast-paced environment and multitask
- Must be proficient with Microsoft Office Suite
- Required daily in-office presence
Pay rate: $27-32/hour DOE
Medical, Dental, Vision, Life Insurance and 401K with matching. PTO and Paid Holidays. Opportunities for advancement and career growth.
Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.
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Join us at TransWest as a Valet Client Relations Specialist and become an integral part of our Red Carpet Valet Hospitality team in Seattle! In this exciting role, you’ll be at the helm of the valet event sales process, creatively connecting with clients and ensuring their needs are met with exceptional service. Your daily tasks will include communicating with clients, preparing proposals for services, and coordinating logistics for private events alongside our Valet Operations team. Not only will you handle incoming calls and emails, but you’ll also be the friendly face guiding clients through their booking experience. At TransWest, we pride ourselves on connecting people and solutions; your contribution will help facilitate that connection! You will be more than just the first and last point of contact for our clients; you’ll strive to turn every interaction into a lasting relationship, demonstrating our commitment to client service. Your keen organizational skills and attention to detail will support the administrative needs of the Hospitality division while handling billing and processing accounts. If you thrive in dynamic environments and have a knack for proactive relationship-building, this is the perfect opportunity to grow your career and make a real impact in the exciting world of hospitality and transportation. Let’s work together to ensure every event is seamless and enjoyable for our clients!
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