Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Valet Client Relations Specialist image - Rise Careers
Job details

Valet Client Relations Specialist

TransWest is looking for a Valet Client Relations Specialist to join our Red Carpet Valet Hospitality team in Seattle!

Reporting to the Hospitality Operations Manager, the Valet Client Relations Specialist is responsible for the day-to-day operations of the valet event sales process. They will communicate with clients, prepare proposals, and book private event services in partnership with the Valet Operations and Hospitality Client team. Additionally, they provide administrative support to the broader Hospitality division, ensuring we provide our clients with exceptional customer service.

The Valet Client Relations Specialist is the first and last impression for our clients, and they are a key player in developing and nurturing relationships. Through effective verbal and written communication, they will positively affect the success of our valet client relationships.

*This is an in office role at our headquarters in Seattle (SODO)

About TransWest:

We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

ESSENTIAL FUNCTIONS:

  • Answer, screen, and forward incoming phone calls.
  • Manage incoming emails and inquiries from clients and vendors.
  • Develop new and current client relationships, providing first-class customer service and support.
  • Track private event bids through the booking process, work with clients on event logistics, and assist with day-of operational plans.
  • Partner with the Valet Operations team to ensure the success of each event, coordinating permits, equipment, and any other necessary resources.
  • Assist with private event billing, payment processing, and account reconciliation, partnering with the Client Relations Manager and Finance team.
  • Provide administrative support to the Hospitality division including filing, data entry, damage claim support, and reporting.
  • Implement and complete additional projects, programs, and initiatives that will improve valet event operations.
  • Other duties as assigned.

KEY POSITION COMPETENCIES:

  • Client and Customer-Obsessed: Red Carpet Valet and TransWest built our brands on getting to ‘Yes’ with clients by solving their problems creatively and differently than our competitors. You must demonstrate enthusiasm for satisfying clients’ needs, exceeding expectations and be willing to think outside the box to improve service delivery.
  • Effective Communicator: Ability to receive and deliver information in a clear and professional manner to a variety of target audiences, both verbally and in writing.
  • Organized: Knows how to keep things arranged in a systematic way. Keeps themselves and everything around them in a complete and concise order.
  • Attention to Detail: Ability to focus on thoroughness and accuracy when accomplishing tasks, planning events, and communicating both internally and externally.
  • Forward and Strategic Thinking: The ability to anticipate potential problems and proactively develop and execute contingency plans.
  • Builds Collaborative Relationships: We emphasize a team approach to providing great customer service. You enjoy developing and strengthening partnerships, both internally and externally.

POSITION REQUIREMENTS:

  • Associate Level Degree or equivalent work experience
  • Excellent customer service skills
  • Sales or client operations experience preferred
  • Professional written and verbal communication skills
  • Strong organizational, interpersonal, and problem-solving skills
  • Ability to thrive in a fast-paced environment and multitask
  • Must be proficient with Microsoft Office Suite
  • Required daily in-office presence

Pay rate: $27-32/hour DOE

Medical, Dental, Vision, Life Insurance and 401K with matching. PTO and Paid Holidays. Opportunities for advancement and career growth.

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.

Average salary estimate

$61360 / YEARLY (est.)
min
max
$56160K
$66560K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Valet Client Relations Specialist, TransWest Mobility

Join us at TransWest as a Valet Client Relations Specialist and become an integral part of our Red Carpet Valet Hospitality team in Seattle! In this exciting role, you’ll be at the helm of the valet event sales process, creatively connecting with clients and ensuring their needs are met with exceptional service. Your daily tasks will include communicating with clients, preparing proposals for services, and coordinating logistics for private events alongside our Valet Operations team. Not only will you handle incoming calls and emails, but you’ll also be the friendly face guiding clients through their booking experience. At TransWest, we pride ourselves on connecting people and solutions; your contribution will help facilitate that connection! You will be more than just the first and last point of contact for our clients; you’ll strive to turn every interaction into a lasting relationship, demonstrating our commitment to client service. Your keen organizational skills and attention to detail will support the administrative needs of the Hospitality division while handling billing and processing accounts. If you thrive in dynamic environments and have a knack for proactive relationship-building, this is the perfect opportunity to grow your career and make a real impact in the exciting world of hospitality and transportation. Let’s work together to ensure every event is seamless and enjoyable for our clients!

Frequently Asked Questions (FAQs) for Valet Client Relations Specialist Role at TransWest Mobility
What are the responsibilities of a Valet Client Relations Specialist at TransWest?

The Valet Client Relations Specialist at TransWest is responsible for managing day-to-day valet event sales processes, which include answering and directing phone calls, handling client emails and inquiries, and developing strong relationships with clients. They will also track private event bids, assist with billing, and provide administrative support to the hospitality division. Their primary aim is to ensure client satisfaction and seamless event execution.

Join Rise to see the full answer
What qualifications do I need to become a Valet Client Relations Specialist with TransWest?

To qualify for the Valet Client Relations Specialist position with TransWest, candidates should ideally possess an associate degree or comparable work experience. Excellent customer service skills, professional communication abilities, and some background in sales or client operations are also preferred. Being organized, detail-oriented, and able to multitask in a fast-paced environment will set you up for success in this role.

Join Rise to see the full answer
How does TransWest ensure excellent customer service in the Valet Client Relations Specialist role?

TransWest emphasizes a client-obsessed work culture where the Valet Client Relations Specialist is key to developing outstanding relationships with clients. By using effective communication, problem-solving skills, and a proactive approach to event logistics, the specialist helps deliver top-tier service while aiming to exceed client expectations throughout the event process.

Join Rise to see the full answer
What growth opportunities exist for a Valet Client Relations Specialist at TransWest?

At TransWest, a Valet Client Relations Specialist has ample opportunities for advancement and career growth. As a vital part of the hospitality team, specialists can develop their skills in sales, client management, and operations, potentially moving into higher roles within the organization such as Client Relations Manager or Ops Director, depending on performance and interests.

Join Rise to see the full answer
What work environment can I expect as a Valet Client Relations Specialist at TransWest?

The work environment for a Valet Client Relations Specialist at TransWest is fast-paced and dynamic, requiring an in-office presence at our Seattle headquarters. Collaboration and teamwork are emphasized, fostering a supportive atmosphere where innovative ideas are welcomed, and individual contributions make a significant impact on overall service delivery.

Join Rise to see the full answer
Common Interview Questions for Valet Client Relations Specialist
Can you describe a time you had to handle a difficult client situation?

When facing a challenging client situation, focus on showcasing how you actively listened to their concerns and offered a solution. Mention the steps you took to address their issues and how your approach led to a positive resolution, emphasizing your customer service skills.

Join Rise to see the full answer
How do you prioritize your tasks in a fast-paced environment?

In a fast-paced role like the Valet Client Relations Specialist, it's crucial to prioritize based on deadlines and urgency. Share a strategy you use, such as creating a daily to-do list, considering factors such as client needs and event timelines, ensuring that critical tasks are completed efficiently.

Join Rise to see the full answer
What strategies do you utilize to build client relationships?

To build strong client relationships, explain your approach to effective communication, being attentive to clients' needs, and following up regularly. Sharing examples of personalized service and instances where you've gone above and beyond for a client will illustrate your commitment.

Join Rise to see the full answer
Describe your experience with handling event logistics.

When discussing your experience with event logistics, detail specific instances where you coordinated with various teams, managed timelines, and ensured all client requests were met. Highlight how your attention to detail contributed to successful event outcomes.

Join Rise to see the full answer
How do you stay organized while managing multiple client inquiries?

Emphasize tools and techniques you use to maintain organization, such as digital task management apps or spreadsheets. Discuss how these strategies help you keep track of client inquiries and deadlines, ensuring no details slip through the cracks.

Join Rise to see the full answer
Why do you want to work as a Valet Client Relations Specialist at TransWest?

Express enthusiasm for joining TransWest by mentioning your passion for customer service and transportation logistics. Highlight how the company's values align with your personal beliefs and how you can contribute to the mission of facilitating smooth transportation and hospitality.

Join Rise to see the full answer
What do you believe sets TransWest apart from its competitors?

To answer this question, consider discussing TransWest's commitment to client satisfaction and innovation in transportation solutions. Share observations about their focus on creating personalized experiences and how you've noticed this impact client relations positively.

Join Rise to see the full answer
How would you handle an unexpected change during an event?

Describe your adaptability and problem-solving skills. Explain how you would quickly assess the situation, communicate with relevant parties, and implement a contingency plan to ensure minimal disruption while keeping clients informed.

Join Rise to see the full answer
Can you provide an example of when your communication skills benefited a client?

Share narratives about moments where your clear and professional communication led to satisfying outcomes for clients, such as resolving misunderstandings or coordinating successful events. Relate how this attention to communication fostered stronger relationships.

Join Rise to see the full answer
What tools do you use to track client interactions and feedback?

Discuss your familiarity with CRM software or other tracking tools that help you log client interactions and capture valuable feedback. Highlight how you use these tools to enhance service delivery and tailor experiences based on previous communications.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 6 days ago

Join Mountain Laurel Recovery Center as a Licensed Practical Nurse to support client care in a compassionate environment.

Photo of the Rise User

Looking for enthusiastic Cashier/Sales Associates to provide excellent customer service in our Poplarville store.

Photo of the Rise User

Join Stauffers of Kissel Hill as a Fresh Foods Cashier in a part-time role that promotes teamwork and offers on-the-job training.

Posted 6 days ago

Join Axway as an IT Technician Helpdesk to support users and manage technical incidents while working with international teams.

Photo of the Rise User

Be a part of a compassionate team at West Anaheim Medical Center as a Social Services II, offering support and guidance to patients and their families.

Join CommonSpirit Health as a Patient Logistics Coordinator, working on-site in Phoenix to enhance patient movement across facilities.

Photo of the Rise User
Posted 2 days ago

Join Domino's Team USA as a Delivery Driver to provide great service and enjoy flexible scheduling with competitive pay.

Posted 3 days ago

Chester's Chicken is seeking enthusiastic Crew Members to join our vibrant team and deliver exceptional food service.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
o
Someone from OH, Columbus just viewed Marketing and Communications Specialist at osu
Photo of the Rise User
Someone from OH, Cincinnati just viewed Data Analyst at Apple
Photo of the Rise User
Someone from OH, Dublin just viewed Manager-Financial Systems at American Express
Photo of the Rise User
Someone from OH, Akron just viewed Financial Analyst (Project Controls Analyst) at Nava
Photo of the Rise User
Someone from OH, Fairfield just viewed Finance Rotation Analyst at Huntington National Bank
A
Someone from OH, Canton just viewed Remote Sales- NO COLD CALLING at AO Globe Life
Photo of the Rise User
Someone from OH, Athens just viewed Digital Customer Experience Improvment (UX) at Advansys
Photo of the Rise User
Someone from OH, Akron just viewed Mobile Business Analyst at E.L.F. BEAUTY
Photo of the Rise User
Someone from OH, Lisbon just viewed Associate Cybersecurity Analyst - IAM at Visa
Photo of the Rise User
Someone from OH, Cincinnati just viewed Associate Buyer - Hardgoods at Huckberry
Photo of the Rise User
Someone from OH, Cleveland just viewed Inside Sales Representative at Elvtr
Photo of the Rise User
Someone from OH, Dayton just viewed Risk Operations Specialist at Imprint
A
Someone from OH, Cleveland just viewed Traffic Control Flagger at AWP Safety
Photo of the Rise User
Someone from OH, Sylvania just viewed Talent Sourcer at CEQUENS
Photo of the Rise User
Someone from OH, Sylvania just viewed Talent Sourcer (6 month contract) at Jerry
A
Someone from OH, Cleveland just viewed Junior Communications Specialist at Alphabe Insight Inc
Photo of the Rise User
Someone from OH, Columbus just viewed Telecom Coordinator at The Cheesecake Factory
Photo of the Rise User
Someone from OH, Cincinnati just viewed Staff Data Engineer at Visa
Photo of the Rise User
Someone from OH, Mason just viewed R&D Mechanical Engineer at Traeger Wood Pellet Grills
K
Someone from OH, Cleveland just viewed Game Director at KIMARU Talent