Enterprise Account Manager (UK)

As an Enterprise Account Manager at PriceSpider, you will be responsible for developing and executing territory and account strategies to expand services and meet client needs. This includes nurturing executive relationships within complex organizations, collaborating with Customer Success to align on program strategies, and leading the sales process from prospecting to deal closure. You'll also conduct Quarterly Business Reviews and collaborate with the marketing and technical teams to generate leads and support customer migration programs.

To be considered for the Enterprise Account Manager role at PriceSpider, candidates should have a Bachelor of Science degree or equivalent work experience, along with 3-5 years of B2B sales experience in a SaaS environment. Experience as an Account Manager or Customer Success Manager focused on enterprise customers is preferred. Candidates should demonstrate a track record of meeting sales quotas, strong communication skills, and proficiency in tools like Salesforce, Salesloft, and ZoomInfo.

At PriceSpider, we foster a culture that emphasizes inclusivity, collaboration, and a strong sense of community. As an Enterprise Account Manager, you'll join a diverse team of 350 employees from various backgrounds, all working towards the same goal of enhancing the shopping experience. We value work-life balance, so we offer flexible work-from-home arrangements and prioritize employee well-being through supportive programs and benefits.

PriceSpider is committed to the ongoing professional development of our employees. As an Enterprise Account Manager, you will have access to various training programs aimed at enhancing both soft and technical skills. We support learning initiatives and encourage employees to participate in professional development activities that help advance their careers within the organization.

A typical day for an Enterprise Account Manager at PriceSpider involves strategizing account management plans, meeting with clients to discuss their needs, collaborating closely with the Customer Success and marketing teams, and progressing sales opportunities through the pipeline. You’ll spend time analyzing customer data, preparing presentations, and advocating for customer feedback, all while tracking progress in Salesforce CRM and ensuring alignment with the company’s overarching goals.

Prioritizing accounts effectively requires a clear understanding of both revenue potential and client needs. I begin by analyzing account performance metrics and identifying those that need the most attention or present the highest growth opportunity. I develop tailored strategies for each account and consistently review and adjust my priorities based on market changes and customer feedback.

In my previous position, I implemented a value-based selling strategy that focused on understanding each client's unique business objectives. This involved conducting comprehensive needs assessments and delivering customized presentations that illustrated how our solutions could specifically address their challenges, resulting in increased renewals and upsell opportunities.

I find Salesforce CRM essential for managing my sales pipeline due to its comprehensive tracking capabilities and integration with other tools. It allows me to maintain accurate data, monitor progress, and generate reports that inform my strategic decisions. Alongside it, I often use Salesloft for outreach and LinkedIn for networking and generating leads.

Handling difficult conversations with clients requires empathy and active listening. I approach these situations by first acknowledging the client's concerns and ensuring they feel heard. Then, I work collaboratively with them to find a solution that aligns with their needs while also serving the company's objectives. Clear communication and follow-up are key to regaining trust.

Building strong client relationships hinges on consistent communication and understanding their business objectives. I prioritize regular check-ins, actively seek feedback, and personalize our interactions to show that I value their partnership. Providing valuable insights and being quick to address issues also reinforces trust and strengthens the relationship.

I once managed an account that was on the verge of cancellation due to service dissatisfaction. I initiated a series of discovery meetings to understand their pain points better. By collaborating with our Customer Success team, we created a tailored action plan that addressed their concerns, which led to improved service levels and ultimately restored their trust in our partnership.

The most important quality for an Enterprise Account Manager is the ability to empathize and connect with clients. Understanding their needs and challenges allows for more effective problem-solving and collaboration. A proactive approach in anticipating client needs and aligning our solutions accordingly also enhances relationship-building.

I regularly engage with industry publications, attend webinars, and participate in professional networking events to stay informed about the latest trends and best practices. Additionally, I follow thought leaders on platforms like LinkedIn and join relevant online communities to share insights and learn from peers.

Starting with a new enterprise client, I focus on conducting thorough research to understand their industry, challenges, and competitive landscape. I would then schedule an introductory meeting to ask open-ended questions and gather insights directly from the client. This not only builds rapport but also provides a basis for tailoring our solutions to their specific needs.

My biggest achievement in account management was leading a cross-departmental initiative that increased client retention rates significantly. By aligning marketing, sales, and customer success teams to create a unified client engagement strategy, we improved communication and service delivery, resulting in a 30% reduction in churn over two years.