Job details

Pricing Specialist Team Manager (Tech Touch) (Remote)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Pricing Specialist Team Manager is responsible for coordinating with Tech Touch CSMs and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently closing those opportunities. With a production demand mindset, the Pricing Specialist Team Manager will take extreme ownership for driving performance and managing production of the assigned CS Tech Touch Pricing Specialist team.

Responsibilities:

Make genuine recommendations to hiring, firing, disciplining and promoting subordinates within assigned CS Tech Touch Pricing Specialist team
Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with Tech Touch CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company's standards, policies, and procedures
Generate pricing quotes for renewals, add-ons, and upsells
Manage assigned 30, 60, and 90 day opportunity pipeline, manage weekly and daily forecasts, and meet regularly with Tech Touch Customer Success Regional Director to review
Meet and exceed booking targets and quotas
Maintain and enforce impeccable administration of opportunities in the Company's CRM
Develop and groom a high performing CS Tech Touch Pricing Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
Serve as a management escalation point and assist CS Tech Touch Pricing Specialists with tags
Develop and manage OKRs
Promote referrals for new business sales
Communicate effectively with your CS Tech Touch Pricing Specialists to ensure that all policies and procedures are well understood
Work closely with Growth and Tech Touch Customer Success Regional Director to develop and manage coaching plans for CS Tech Touch Pricing Specialists that are underperforming and need improvement

Minimum Qualifications:

Associate's Degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1+ years sales experience
1+ years managing customers within a SaaS subscription model
Previous management experience preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM preferred
Strong empathy for customers and passion for driving growth
Basic understanding of financial and operational levers in a SaaS recurring revenue business model
Strong verbal and written communications
Excellent time management, prioritization and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to build rapport with customers via phone, email and video conferencing
Strong critical thinking skills
High energy with ability to inspire and motivate teams to exceed targets
Ability to manage and build high performing teams
Self-motivated with ability to work with minimal supervision

The compensation for this position ranges from $76,000 - $81,000 including base, bonuses and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

KnowBe4 Glassdoor Company Review

4.1