MH Medical Receptionist - Front Office

Primary Care Solutions provides industry-leading Primary Care services to Veterans. Veteran-led and clinician-managed, we deliver compassionate, expert medical care, establishing personal bonds with our Veterans in our Community-Based Outpatient Clinics (CBOC’s). We have consistently achieved high marks from the VA in our CBOC’s, and we are excited to discover first-rate colleagues to join our group.

RESPONSIBILITIES 

As a Mental Health Medical Receptionist, you will be responsible for providing a friendly, welcoming, and confidential environment for our Veterans who have served our country valiantly. We are seeking caring professionals who are driven and committed to ensuring the well-being of our nation's Veterans.

• Office hours are Monday - Friday 8:00am to 4:30pm
• No evenings, holidays, on-call, or weekends!
• Involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions;
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

JOB REQUIREMENTS: 

• High School Diploma/GED 
• Knowledge of computer systems to include the MS Office Suite
• Demonstrated high-quality customer service & organizational skills
• Basic Life Support certification from The American Heart Association (to be renewed annually)

COMPENSATION: DOE

• Medical/Dental/Vision/Prescription Plans
• Life Insurance
• Short/Long Term Disability
• Paid Time Off/Federal Holidays
• 401(k)

This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management.

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, Apply Today!

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