SW Support Engineer

As a SW Support Engineer at Printec, you will be responsible for supporting applications related to medium to large software projects, translating business requirements into technical specifications, troubleshooting customer issues, and ensuring thorough testing of applications. Your expertise will also be crucial in compiling technical documentation and developing test scenarios for various projects.

To apply for the SW Support Engineer position at Printec, candidates typically need a university degree in Computer Science or Information Technology, along with 2-3 years of relevant working experience. Proficiency in system engineering on Windows environments and experience with SQL are essential. Additional knowledge in software development, particularly within the .NET platform or Web Technologies, is a plus.

At Printec, you can expect a certified and supportive work environment that fosters collaboration and professional growth. With flexible working arrangements, a buddy system for onboarding, and access to training resources like LinkedIn Learning, we prioritize your well-being and growth within the company.

The onboarding process for a new SW Support Engineer at Printec is designed to help you acclimate smoothly. You will have a dedicated buddy to guide you, and together, you'll explore your responsibilities. Plus, personalized development plans await, ensuring you receive the training needed to succeed in your new role.

Printec offers a competitive remuneration package for SW Support Engineers, which includes a ticket restaurant card, an annual bonus, private health and life insurance, mental health support, and even generous gifts for marriage and childbirth. Additionally, you'll enjoy office perks and the opportunity for employee referral bonuses.

Yes! Printec is dedicated to continuous professional development. As a SW Support Engineer, you will have opportunities to participate in both internal and external training programs. Your personalized development plan will ensure you are well-equipped for future career advancements within the company.

For a SW Support Engineer role at Printec, experience with programming languages such as C# or VB within the .NET platform is advantageous. Familiarity with web technologies like ASP.NET, XML, and JavaScript can also enhance your qualifications, making you a strong candidate for this role.

When answering this question, focus on specific examples where you've successfully identified and resolved issues in software applications. Highlight your problem-solving skills and any tools or methods you utilized to diagnose problems effectively.

To answer this question, explain your process in gathering requirements, communicating with stakeholders, and converting those requirements into clear and practical technical documentation. Share an example where this process led to a successful project outcome.

When discussing testing methodologies, describe your proficiency in manual and automated testing, unit testing, integrated testing, and any specific methodologies like Agile or DevOps you've applied in past projects. Talk about how your testing ensured the quality of the application.

In your response, highlight your experience with SQL, focusing on specific tasks like writing queries, data manipulation, and database optimization. If you have experience working with different database management systems, mention these as well.

In response, demonstrate your ability to prioritize tasks and manage your time effectively. Share an instance where you successfully met a deadline despite challenges, emphasizing your organizational skills and teamwork.

Describe the debugging tools and software you have utilized in your role, such as integrated development environments (IDEs), logging frameworks, or specific monitoring tools that help you trace issues efficiently. Provide an example of how these tools facilitated a resolution.

Discuss your experience working with the .NET framework and the specific technologies you've used, such as C# or ASP.NET. Provide a brief overview of a project where you implemented these technologies to solve a real-world problem.

When sharing a project success, focus on your specific contributions, the challenges faced, and how you navigated them. Highlight any positive feedback received from stakeholders and how the project met or exceeded its goals.

To answer this, explain your strategy in creating user manuals and technical specifications, ensuring clarity and accessibility for various users. Mention any standards or frameworks you follow to maintain quality and comprehensiveness.

Discuss the technical and soft skills essential for a SW Support Engineer role, such as problem-solving, effective communication, attention to detail, and adaptability. Use examples from your career to illustrate how these skills have contributed to your success.